Uscooters Booster V 36V 500W Electric Scooter

Uscooters Shipping Info

Free Shipping with FedEx in the contiguous United States.

Order processing time is 1-3 business days and shipping transit time is 1-5 business days depending on location in the United States.

We offer Fast & Free Shipping on all products in the contiguous United States and other countries (see brand shipping information below). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight. If you are shipping to Alaska, Hawaii or outside the United States and have any questions then please Contact Us.

NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment. Rest assured that we will do our best to get your package to you ASAP.

Feel free to contact us by phone at +1 (888) 897 0774 or email us at info@electricrideco.com with any questions you may have.

USCOOTERS RETURN POLICY

We only accept returns of new never used Uscooters within 10 days of receipt of scooter. The scooter must be in brand new condition with no miles and never used. The scooter must also be in original packaging with all boxes and parts. There will be a deduction of a 10% restocking fee and the buyer is responsible for all Fedex charges to and from our warehouse if a scooter is returned for a refund.

If the product is dead-on-arrival, for domestic purchases, we will cover the shipping costs for returning it back us. For other warranty related repairs, the Customer will need to cover the shipping charges to & from our repair center. For International Customers, because of the high shipping costs for warranty related spare parts, you may need to cover these costs.

Uscooters goal is to create a product that can deliver 100% customer satisfaction in both the product and customer service.

Electric Ride Co. Shipping Process

Order Confirmation

• As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
• As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
• If your item is on backorder or unavailable, we will reach out to you via e-mail.
• If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment

• If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
• We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
• If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at support@electricrideco.com

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will process an insurance claim on your behalf.

Freight LTL Shipments

• Note: Only applies to certain products such as large scooters.
• When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
• You need to be at the delivery address during the delivery window to receive and sign for the item. 
• The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday to Friday. The delivery times can only be scheduled in delivery windows of 8am - 12pm or 12pm - 4pm. Depending on the freight company the delivery window may differ. A fixed delivery time, i.e. 9am, cannot be scheduled. It can only be scheduled in a delivery window time frame. 
• Please make sure the phone number you entered at checkout is a good number to contact you at.
• Don't screen your calls until your item has been delivered. 
• The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
• Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at Time of Product Delivery

1. Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing:

• Carton damage requires visual inspection of contents of the unit. 
• We recommend immediate inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify us immediately by sending an e-mail with photos to support@electricrideco.com
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier.

2. Carton packaging has excessive damage with the exposed product:

• Refuse shipment
• Sign carrier paperwork: “Carton damaged and refused”
• Notify us immediately by sending an e-mail with photos to support@electricrideco.com

Contact Us

Have a question? Please contact us:

E-mail: info@electricrideco.com
Call: +1 (888) 897 0774

Uscooters Warranty Policy

The Uscooters/E-twow warranty is a 1 year parts only warranty with a 9 month or 1200 mile battery warranty - whichever comes first. Battery warranties are for total failure not reduction in range over time.

Battery warranties are for total failure only not loss of range.  Water damage voids any parts or battery warranty.  Customer are responsible for all shipping costs on any parts that are sent out from our warehouse under warranty. The customer is also responsible for all shipping costs to and from our warehouse if the scooter is sent in for repair. Labor is not included but can be waived in some cases if the scooter is shipped to our facility during the first 45 days after receiving scooter.   Water damage voids all warranty covered parts so please use good judgement if using in light rain.  Our scooters are water resistant not waterproof with a rating of IPX4 so avoid puddles and heavy rains.

Only the original purchaser (name listed on the shipping address) is entitled to the limited warranty coverage which commences on the day the scooter is received by the customer. The warranty period is terminated on the first day of the second year of ownership, or when the scooter is resold or transferred to another individual (warranty is by no means transferable under any circumstances).

The warranty covers this product for one year from the date of purchase and includes the battery pack for total failure not a deduction in range. This warranty is limited to what is defined as “normal use” of the product; examples of activities or uses that would void the warranty include: exceeding the weight and/or speed limits (check individual model specifications as weight and speed limits differ); impacts resulting from collision, dropping, water damage or improper use.

While the products are designed with water protection in mind, they are not intended to be ridden in heavy precipitation or standing water above 2 inches high. The scooters are water resistant not water proof so avoid heavy rain and deep puddles.

Warranties are solely for the original owners and not transferable

Consumables such as tires and inner tubes are outside of the scope of the warranty. We stock a wide variety of parts such as tires and inner tubes, batteries, control boards, chargers, and other components in the U.S.  We can repair or replace faulty parts that fall outside of the warranty at an additional charge.

The warranty does not cover damage caused by misuse, abuse, neglect or normal wear and tear including but not limited to, riding on dirt or uneven surfaces, damage due to excessive sun exposure, damage caused by improper handling or storage, damage caused by impact, damage caused by use in contravention of local law, or damage caused by anything other than defects in material and workmanship. Water damage is not covered under any part of the warranty.

Parts purchases have a 60 day warranty for defective parts only. Defective parts must be shipped back to our service center for inspection before warranty can be approved.  If parts or scooters are damaged by water or dropping of the scooter they will not be covered under any warranty.

LIMITED ONE YEAR WARRANTY FOR PARTS ONLY

NO FREIGHT OR LABOR COSTS INCLUDED.

 Warranty parts are on a parts exchanged basis only, buyer is responsible for all shipping costs. Repair services are available with the cost of labor not included through our network of dealers in the United States and Canada or by shipping the scooter back to Uscooters. The buyer must pay all shipping costs when returning scooter back to the office for repairs. Normal wear and tear, damages caused by abuse, accident or lack of reasonable care, non-observance of the instructions for use, poor maintenance, and modification of the product are not covered under the warranty. A replacement part shall be covered for the time remaining in the original product’s warranty