*** September Sale: $50 Price Drop on the M20 ***
- 48V 750W (1000W Peak) Powerful Motor
- Up to 26Ah Dual Lithium Removable Batteries
- Dual Suspension
- 20 x 4.0 Inch All Terrain Fat Tires
- Dual Front Lights and Back Light
- 7 Speed System
Never Meet Range Anxiety
Faster charging and more battery capacity. The range is 200% longer than the average electric bike.
Powerful Hub Motor
Accelerate quickly and climb hills with the 750W motor (1000W peak power).
A Fully Immersive Ride
No Emissions or Noise Pollution. Silent performance and an emission-free ride.
Easily Tackle Extreme Terrain
The 20 x 4.0 inch tires provide extra traction and give riders more control and confidence to take on all types of terrain.
Dual suspension system extending from the front hydraulic shock absorber to the rear air shock absorber. Two times more powerful shock absorbance than the average e-bike.
Take A Closer Look
LIGHTING THE WAY AHEAD
Three high-brightness LED lights have a long range to keep you riding safely at night and to keep you visible to people around you.
3 LAYER FAT TIRES
20 x 4.0 inch fat tires are made of 3 layers: imported rubber, carbon nano braided layer, butyl rubber inner tube. This design makes the tires more durable.
DUAL DISC BRAKES
The front and rear wheels are equipped with a double disc brake system with fast heat dissipation design to ensure smooth braking and safe braking in emergency situations.
LIGHTWEIGHT ALUMINIUM ALLOY FRAME
M20 is made of lightweight aluminum alloy which makes it 40% lighter than bikes using high carbon steel and easier to ride.
The SHIMANO 7-speed derailleur delivers reliable and accurate gear shifting so you can control the effort you exert for different gradients.
What's In The Box?
- M20 E-bike x 1
- Single Battery Model:
48V13Ah Lithium-Ion Battery x 1
- Dual Battery Model:
48V 13Ah Lithium-Ion Battery x 2
- Battery Charger x 1
- Assembly Tools x 1
- Pedals x 2
- English User Manual x 1
- English Display Manual x 1
- Tool Kit x 1
Please Note: The Single Battery Model has a storage bag where the second battery is placed on the Dual Battery Model. The Dual Battery Model does not include a storage bag.
- RETURN POLICY
- LOW PRICE GUARANTEE
- Material: 6061 aluminum alloy
- Tire Size: 20 x 4.0 inches
- Motor: 48V 750W (1000W Peak) brushless motor
- 13Ah Battery Version: 48V 13Ah Lithium-Ion Battery x 1
- 26Ah Batteries Version: 48V 13Ah Lithium-Ion x 2; Equalizer x 1; Battery mount x 1
- Max Speed: 28 MPH (45 KPH) (The actual speed will vary due to rider weight and road conditions)
- Max Mileage: 34.17 Miles (55KM) on electric mode 1 and 47 Miles (75KM) on PAS mode 1
- Torque: 55 N.m
- Lights: Dual Front Lights & Back Light
- Charging Time: about 5 hours
- Maximum Climbing degree: 10°
- Brake: 160mm front & rear mechanical disc brakes
- Transmission System: Shimano 7 Gears
- Bike Weight: 76.72 lbs (34.8 KG)
- Gross Weight: 89.29 lbs (40.5 KG)
- Maximum Load: 264.55 lbs (120 KG)
- Recommended Rider Height: 5.0~6.8 ft or 155-210 cm
- Package Size: (L x W x H): 56.2 x 11.8 x 27.5 inches / 143 x 30 x 70 cm
- Bike Size (L x W x H): 40.9 x 21.6 x 33.0 inches / 104 x 55 x 84 cm
We offer Fast & Free Shipping on all products in the contiguous United States and other countries (see brand shipping information below). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight. If you are shipping to Alaska, Hawaii or outside the United States and have any questions then please Contact Us.
NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment. Rest assured that we will do our best to get your package to you ASAP.
ENGWE Shipping Info
Order processing time is 1-2 business days.
Shipping transit time: 1-5 business days depending on your location.
We offer free shipping from California warehouse to the contiguous United States with FedEx / UPS.
Shipping to Canada from US warehouse is available for an additional US$375 per e-bike. The shipping cost includes all customs duties and taxes.
Electric Ride Co. Shipping Process
- As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
- As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via e-mail.
- If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
- If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
- We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
- If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at firstname.lastname@example.org
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Freight LTL Shipments
- Note: Only applies to certain products such as large scooters.
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday to Friday. The delivery times can only be scheduled in delivery windows of 8am - 12pm or 12pm - 4pm. Depending on the freight company the delivery window may differ. A fixed delivery time, i.e. 9am, cannot be scheduled. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at Time of Product Delivery
- Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing:
- Carton damage requires visual inspection of contents of the unit.
- We recommend immediate inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork, take photos of the damage, and notify us immediately by sending an e-mail with photos to firstname.lastname@example.org
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier.
Have a question? Please contact us:
Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.
Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.
For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer's return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.
ENGWE Return Policy
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
Returns are not allowed after 7 days of the delivery date.
To be eligible for a return, your item must be in the same condition that you received it, unused or the product must have less than ten (10) kilometers on the display, it must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Engwe is not responsible for the shipping cost of the package returned by the customers themselves.
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
- Product from unauthorized reseller
- The damage is caused by a person
- Special order
- Giveaways or free items
- Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror, etc.)
- Extra purchased accessories (If you purchase after-sales accessories from Engwe directly, please make sure it is the part you need before purchasing from us.)
Shipping and Handling fee for non-quality issue return:
- E-bikes $300/pc for a return
- Battery $100/pc for a return (Note: We only accept the return of unused batteries.)
For returned items, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, we will refund within 3 business days.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund.
Electric Ride Co. Return Terms
- To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
- Returns may be requested by sending an email to firstname.lastname@example.org with your order number.
- If your return is accepted, we’ll send you instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
- We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
- If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
- If your order has shipped, you will be responsible for actual return shipping charges.
- Original shipping charges included in the purchase price of the product are non-refundable.
- We will refund the product price minus the applicable fees and charges.
- Refunds will be credited to the same payment method used when the original purchase was made.
- Please allow 5-10 business days for the refund to be processed once the item is delivered back to us.
- It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
- If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.
- All cancelled orders are subject to a 5% cancellation fee.
- This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
- If your order has not been shipped yet, this is the only fee you will incur.
- If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the "WARRANTY" tab on the product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product.
We do not offer exchanges. If you’d like a different item (different size / color / model, etc.) you will need to cancel or return the initial order and place a new order.
Have a question? Please contact us:
We work very hard to ensure that we offer the absolute best prices online. Most of our suppliers have a minimum advertised price policy which dealers have to follow. If you find another online store that offers a lower price than us within 30 days of your purchase date then please let us know. As long as the dealer is not breaking the minimum advertised price policy, we will refund the price difference to your original payment method.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date we will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website or on our competitors’ website along with your order number within 30 days from the date of your order and we will process the credit accordingly.
Our Price Match Policy has some limitations:
- You must purchase the item from our website before requesting our Price Match Policy.
- Black Friday promotions and promotions such as rebates and "buy one, get one free" offers are not eligible.
- The item must be in stock on the competitors’ website.
- The competitor must be an online store, they may not have a retail location.
- The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).
- The competitor must be an Authorized Retailer of the product in question.
- The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.
If you want to check if we can price match a product before you place your order, please Contact Us.
The following brands are excluded from the Price Match Policy:
Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer warranty policies.
ENGWE Warranty Policy
1. Warranty and Guarantee
The warranty period for ENGWE products is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.
After the warranty period, the customer has to pay for replacement parts and shipping fees. The products which we sell are factory new products and all parts are the same as the original parts.
2. Warranty Coverage
One of the following conditions does NOT qualify for warranty:
- Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
- Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
- Failure caused by improper use or storage by the user, or accident.
- The cost of going to other repair shops for repairs without consent.
- Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
- Please contact us and obtain our written approval before sending any item back. Any products returned without approval will not be refunded.
- Consumable parts are not warranted, including tires, saddles, plastic parts, brakes, brake rotors, brake pads, brake lines, surface scratches, etc.
3. How to Apply For Warranty
Step 1: Take a picture/short video of your warranty issue.
Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to firstname.lastname@example.org.
Step 3: We'll diagnose your problem and if it's clear what's wrong, we'll provide a solution.
Step 4: When it comes to issues that can’t be diagnosed in the first place, we will send you troubleshooting files and will need you to detect the issue according to our detection method and provide us with the corresponding videos or pictures. We will provide a solution after receiving the detection videos or pictures.
Step 5: We will verify your order information and delivery address, and reissue the corresponding accessories to you.
Why Buy From Us?
- We are an Authorized Dealer for all the brands we sell.
- We offer Fast and Free Shipping to the contiguous U.S. and more.
- Low Price Guarantee - we'll match or beat any authorized dealer's price.
- We offer Financing options with Klarna & Shop Pay at checkout.
- No Sales Tax or any hidden costs.
- We strive to offer the Best Customer Service in the industry.
- Guaranteed Secure Checkout – we value your privacy.
Got this bike and gave it a charge was out all day on it lasted what felt like forever never losing power. You will have to charge it for about 7 hours to get a full charge after.
ENGWE M20 48V 13Ah/26Ah 750W All-Terrain Electric Bike
Awesome stylish bike. Full suspension is comfortable. Colors pop in person under sunlight. Great customer support as well.
Thanks for your review! Glad to hear that you're happy with your M20 :)
First of all I want to mention that Guy Venter is doing a great job there. I never felt me left alone in this journey to buy the ENGWE M20. The "bike" is a beast. I have to drive very
slow on the street cause I don't want any problem with Austrian police :)
Thank you ENGWE. Thank you Guy.
The best communication with the seller!
The Exway Atlas 2WD is a great board! It looks really good and is very high quality. It is very powerful, it can even climb steep hills. I'm buying a second one for my girlfriend right away. I warmly recommend!
Very satisfied with the product. Guy (store owner) made sure I was up to date with the status order since the product was back ordered. He called and emailed me to reassure that the product was coming. On top of that, no other competitors stores could compete the low price that Electric Ride Co. had to offer. Would highly recommend buying from here! Thank you
There are simply not enough stars that match the quality of service i received from those guys!First of all, being from Greece was a real struggle to find a trustworthy vendor FOR MONTHS to buy that thing.I stumbled on their page,did a bit of research and decided to give it a go.I wish i found them earlier!They reply super fast and they are there to help you with even the most tiny insignificant thing! (Guy Venter you are the real MVP brother!)
I recently purchased the Nanrobot D6 2.0 from Electric ride and I’m so happy with it. First of all the quality is very good. The scooter is well made and fast and smooth!
Guy at Electric ride has been so helpful both with assisting with my order as well as helpful with questions/concerns after my purchase.
I totally recommend purchasing from Electricrideco.com
5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
I bought an Exway Flex Pro and I'm very happy with the service I got from Electric Ride Co. and the board is amazing! There was a delay from Exway but I was updated on all changes from the original plan by Electric Ride Co. and given the option to cancel at all points. Definitely recommend! 🥳
Very happy about my experience with Electric Ride Co. They are very professional, replying on time to every email I sent, with ample clarification and useful tips. Item arrived in the promised time, intact and in excellent packaging conditions. Thank you guys, I will definitely order my next toy from your shop!
I purchased my Hiboy KS4 Pro from Electric Ride Co. and could not be happier. The quality of the experience and the support from Guy was great. The scooter was delivered exactly as it was described. I would highly recommend working with Electric Ride Co. on your scooter purchases.
I bought a great EV Scooter at a great price from Electric Ride Co.
Thanks to Guy for helping me with the transaction for the Hiboy VE1 Pro.
Great shipping, 5 stars all the way.
I had purchased a CP-3 from another company and got jipped. This company is extremely reliable and honest. I highly recommend 👌. My new Shansu is the best.
Let me first say, that Guy was more than accommodating to make sure that my first online purchase ever went as smooth as possible and kept me in the loop thru the whole process.
Guy is excellent with making one feel at ease. He went far & beyond to provide me with all updates and answered all my questions with prompt responses.
I've named it Scuuter. I am so thrilled with Scuuter. I almost feel like a kid again. I'm so elated that I made this purchase knowing that there's a company out there who have backed all that which they advertise. There aren't words to describe Guy's most excellent customer service. If there was such a rating of 10 stars, Electric Ride Co. and Guy both get a 10 star rating. To all who might be thinking about making a purchase, they're the ones you should buy from.
I am extremely happy with the purchase as well as with the customer service itself, the great approach to the client that this company practices, distinguishes them from the others, if you have any questions, don't hesitate to ask, they will certainly help you! The Wave board works flawlessly, though I'm still learning how to ride :D. So, If there's someone who is still thinking about buying first board or maybe looking for another one to the collection, I strongly recommend Electricrideco!
I love this board, so well made and the hydro wheels are excellent. Plenty of reviews online about flex pro.
More importantly, the purchase experience was even better. Very responsive, they call you back when needed and pretty much go above and beyond compared to others. Dude named Guy in particular was very helpful. I must have bugged him quite a few times but he was always helpful and would return messages in timely manner. I hope I can purchase my next board from here. If they carry it I will.
I purchase this bike for my son’s 13th Bday and he absolutely loves it!
It was easy to assemble and not a day he doesn’t take it out for a ride. The bike is fast and rides smooth! Guy Venter provided excellent customer service and was very responsive in answering our emails. Will definitely recommend this company!
I bought my husband’s Nanrobot D6+ from Electric Ride Co, and I’m delighted with my purchase. GUY who assisted me was accommodating, superior customer service and quick to respond to answer all of my questions! Smoothest transaction I have ever had! He even did a price match for me. They also offer fast, Free shipping plus a bonus scooter bag. I will definitely recommend electric ride co and Guy to my friends and family who are in the market for a scooter.
I’ve had quite a few boards over the years, but I have to say the flex pro is probably the best board I’ve found for the for the price.. The build quality is unbelievable.. Also, the power of the board is unbelievable on uphill slopes… also, the hydro wheels are the best wheels for city Streets 100%