Return & Refund Policy

We do not accept any returns or refunds at this time however we do offer a 90 day warranty (see WARRANTY tab). If you have any issues with our products then please contact us. We promise we will do our best to solve your problem.

• We don't offer refunds after your order is shipped out.
• We don't refund when there is an issue with the product you received although we will do our best to resolve any issues.
• We don't accept returns.

Here at AnyHill, customer satisfaction is always important to us, and we want you to enjoy your ride. If you would like to return your product for a refund, please review the Return Policy below to ensure all of the conditions are met. If you discover what you believe to be a product defect, please refer to the products’ Limited Warranty and follow its procedures. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.

Our Promise

Simple & Efficient: AnyHill provides a straightforward warranty that is granted and processed 100% hassle-free.

One Year Warranty: We take care of quality-related issues with replacement parts.

If you have any questions about your purchase, please feel free to reach us directly at support@electricrideco.com and we will be glad to assist you!

Return Requirement

• Less than 10 miles riding.
• No major scratches or paint chips. Any attempt to hide scratches and chips will result in refund deduction.
• Depending on the scooter's condition, a restocking fee of 10 – 30% will be charged. Orders outside the continental United States may charge a restocking fee of up to 50%.
• A restocking fee of 15% will be charged for returned accessories including battery.
• All the return orders freight will be on customers’ own account.
• You will need to use our original packing boxes to pack the products.
• The return time is within one month after you receive the product.
• Please contact our technical support team for return/replacement instructions and return Address at support@electricrideco.com.

Refund

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If the return is rejected due to not meeting the terms of this policy, we will hold the product until you provide payment for the shipment of the product back to you. We will only hold rejected returns for 30 days from the date we receive the product back from you.

1. Quality issues: Accept full refund & partial refund.
2. Receive wrong goods: FREE to exchange or full refund.
3. Damaged or missing accessories: Free to send accessories or accept a partial refund.
4. The customer cancels the order before the package is shipped: 5% of the total amount will be deducted as a processing fee.
5. The package cannot be delivered or missing: Accept free resend or full refund.
6. The customer cancels the order after the package is shipped: Customers need to pay $200 shipping charge per electric scooter (Deduct $200/item when making refund).
7. Change delivery address: Customers need to pay an extra $20 per item.
8. If the customers loses the original packing boxes, customers need to pay an extra $60 per item
9. Customers refuse to accept the package: $200 shipping charge per item or the customer needs to pay an extra $200 for resend.
10. Quality Issues Refund: 1. Within 30 days: Free return or exchange for defective products. Shipping fee can not be refunded. 2. Over 30 days: Return is not acceptable; Accept exchange new product or partial refund. Must take a photo of the item in its original packaging to share with our Product Support team.
11. Non-quality Issues Refund: Only refund within 30 days: Unopened package, unused, or the electric scooter must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.). We will deduct the shipping fee of $200/pc when we are making a refund for non-defective electric scooter or no-longer needed electric scooter. $20/pc will be deducted for phone holder return shipment; $30/pc for casing bag and helmet; $60/pc for electric scooter batteries.
12. Quality Issues Reimbursement: If you believe your item is defective and was purchased within the last 1 years from our authorized dealer, please contact us at support@anyhill.com, and provide photos or videos that containing the actual defects as there may be a simple fix for your problem. Anyhill support team could provide you with technical solutions.
    If the issues still can not be resolved, we would recommend you bring the item to your local electric scooter or bike repair store for fixing, and we would like to provide reimbursement for the defectiveness. Please note that to be eligible for the reimbursement, i)valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii)the amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair. iii)We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted. Anyhill reserves the right to determine between defective products and normal wear and tear.

Please note:

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, we will refund within 3 business days.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund too.

How can I get the replacement/refund?
If you confirm that you want to return and request a replacement or return for a refund, you can contact with our support team for a return label, we will refund or send the replacement out after we received the returned parcel.

Order Cancellations

Order processing starts within 24 hours of receipt of your payment, our fulfillment center begins to pack your order at this time. This means item handling costs are incurred for your order. We may not be able to cancel your order free of charge if the parcel has been packed for shipping. Please make sure your order is confirmed before you hit the submit button. Cancellation within 24 hours before shipment is subject to a 5% handling charge. Cancellation of orders after shipment, a restocking fee of 15% will be charged.

Orders in the following situation cannot be canceled:

1. In-transit items. The shipping carrier may take it from our fulfillment center while you cancel it, and we cannot recall the package en route.

2. Bulk orders with customized speculations cannot be canceled if production has been initiated.

Order Modifications

1. If your order has already been shipped and your shipping address needs to be edited for any reason, we will try our best to accommodate and a $30 redirecting fee will apply;

2. Order processing starts within 24 hours of receipt of your payments, however, you will not be charged any fees to add additional items to your order, change items any time to the order processing state.

Contact

If you have any questions, please get in touch any time at support@electricrideco.com or +1-888-897-0774.

If you want to return your electric bicycle without defects or damage, we only accept return requests submitted within 30 days of delivery. Please contact customer service at support@electricrideco.com within 30 days. We will not accept returns after 30 days. The e-bike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.).

We will charge 15% of the bicycle order as a restocking fee.

Purchased products that have not yet shipped shall be subject to a 10% processing fee.

RETURN PROCESS

Return applications are only accepted by email, not by phone.

1. Submit you return request by mail. The email needs to include the order information, the reason for the return and a picture of the bike.
2. You need to pack the bicycle according to our requirements, take pictures after packing and send them to us.
3. After getting authorization from the customer service staff, we will send you a prepaid label. You need to print our label and affix it on the box.
4. Your refund will be returned within three working days after our warehouse confirms receipt of the goods. Due to the reason of the bank, the refund time may be somewhat delayed.

If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.

Non-returnable items include:

• All the accessories
• Special orders
• Used products (except for extreme breakage / malfunction)

We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.

Brother Hobby does not accept returns but we will take responsibility for problems with our products and will replace defective parts.

Note: Citycoco products are covered by the Koppla Return Policy.

15 DAYS RETURN POLICY (SATISFACTION GUARANTEE) 

If during the first 15 days after you received the goods and choose to return merchandise for a replacement / exchange or refund, please review the terms and conditions below.

Terms and Conditions

At the discretion of Koppla, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.

Customer is responsible for original shipping charges included in the price of the product as well as return shipping charges. 

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

We can help to cancel your order and refund your payment if your order hasn't been shipped.

To find out if your order has been shipped yet, contact support@electricrideco.com

Once your order has been canceled successfully, we will refund you within 5 business days.

We Can't Refund When:

• We don't offer a 100% refund after your order has shipped out.
• We don't refund when there is an issue with the product you received, rather we fix the scooter in accordance with our warranty and send you free replacement parts (in certain cases you might need to cover the shipping cost for it).
• We don't refund when we haven't received the returned package.

Customer Assistance

Please have the following available when contacting us as they are essential to effectively and efficiently answer your questions or resolve your concerns.

• Owner’s name and address
• Owner’s telephone number
• Vehicle identification number (VIN)
• Order No.
• Motor serial number (if visible)

You may return most new, unopened items within 7 days of delivery for a full refund of product cost (minus shipping).  Because the nature of our items can sometimes take a little bit to process, we always start return eligibility from the date of delivery. If the error is due to Coastal Cruisers we will likely cover the cost of the return shipping.

Merchandise must be in unused condition, with all parts that came with the order and original packaging for a full refund.    

Before a return is sent, the customer must have written approval of said return from Coastal Cruisers. If a customer sends a return without the written consent of Coastal Cruisers, a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.

Approved returns have their choice of store credit, exchange, or refund, subject to written approval. 

Please note return processing can take on average anywhere from 10-30 days upon delivery back to us. Most times return refunds are processed way faster than that. 

Items that have been physically damaged, or show signs of use and wear may be subject to a 25% restocking fee. 

Refunds are issued to the original form of payment. If we cannot issue a refund to the original form of payment, we can gladly offer store credit or an exchange. 

Misused or improperly cared for items (such as being left out in the elements, or signs of abuse) are not eligible for a refund. 

Refused Items: If it's the fault of Coastal Cruisers, you will be fully credited and or items will be reshipped at our expense.

NOTE: ALL RETURNS HAVE TO COME WITH THE ORIGINAL BOX WITHOUT ANY DAMAGE TO THE BOX. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY EXTRA FEE OR WRAPPING FEE IF THE ORIGINAL BOX IS LOST OR THROWN AWAY.

CANCELLATIONS                                   

To make sure your order is shipped quickly and arrives quickly, cancellations can be made within 24 hours starting from the time the order is confirmed. Any order that gets canceled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees + up to a 25% restocking fee as well.

1. All items if returned must be accompanied with buyer’s name and return reasons. Items returned without detailed information will be delayed in processing or be ignored.
2. If buyer had a wrong purchase or changed their mind please contact us within 14 days after the original transaction date. Products must be returned at buyer's cost in 100% complete condition, including all components, original boxes, manuals, and other accessories provided by the manufacturer. If the packing has been lost or discarded, it is the customer's responsibility to purchase bike appropriate packaging. DWMEIGI EBIKE reserves the right to refuse the package if the bike not returned in its original packaging or properly protected.
3. Original Freight costs are not refundable under any circumstances. For free shipping items the original shipping cost will also be deducted from the purchase amount.
4. The customer is responsible for the return shipping costs for a bike that is not damaged or defective.
5. If item was received defective or was sent wrong, please contact us with photo evidence within 14 days of item received. The defective/wrong item may need to be returned to us and the replacement will be sent at our cost.
6. If refund/exchange is required, a 20% restocking fee will apply to cover the labour costs of packing/repacking the order and returning it to the shelf.
7. The bike's odometer reading must show under 10 miles.
8. The bike must not have been customized unless explicitly approved by DWMEIGI.
9. Returns over 14 days are at the sole discretion of DWMEIGI EBIKE.

Order Change & Cancellation

Any ebike order change such as change of address or exchange of items after shipment will be charged $80 as a change fee. As the address can't be changed once shipped, we have to return the package and reship it.

All cancellations need to be done by e-mailing support@electricrideco.com.

Model Replacement

For non-quality issues, no replacements are possible after 14 days of receiving the product.

To be eligible for a replacement, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. The mileage on the LCD screen must be less than 10 miles.

For the request of model replacement within 14 days of receiving the product, you will be responsible for paying for shipping both ways, which is $300 in total (shipping cost of returning the received model: $150, shipping cost of delivering the new model: $150). After 14 days, bikes are not allowed to be replaced under any conditions.

Ebike Returns

Ebikes from DYU are under FREE returns within 14 days of delivery. To return an ebike that is not defective or damaged, please e-mail support@electricrideco.com. We do not provide product returns after 14 days.

The ebike must have less than 10 miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). You must receive prior authorization and we will provide a prepaid return shipping label. Any warranty issues must be resolved prior to processing a return.

Before a return is sent, the customer must have written approval of said return by DYU. If a customer sends a return without written consent of DYU, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.

For returns agreed by DYU, please ship the bike after receiving the notification and shipping label provided by DYU. Or, if you decide to ship the bike by yourself, please do send us a notification with the tracking number after shipping any items for return. Once we received the item, we will either replace the item or give you a refund. This will be issued in 2 days.

Non-returnable items include but are not limited to:

Used Products
Batteries
All accessories
Special orders
Gift cards and gifted orders
Used items except in EXTREME cases of breakage/malfunction

1. Emojo Electric Bicycle Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.
2. Please request a Return and Exchange Authorization. (contact us for a REA form at support@electricrideco.com). Once the Return and Exchange Authorization is issued, we will email you an RAM number and return instructions. You must have the RAM number when shipping back returned electric bike.
3. Ship-back charge:

   a) If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
   b) If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees as a result of the return will be deducted from your total refund. 

4. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund. 
5. Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
6. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

Note: EMOKO products are covered by the iEZway Return Policy.

At iEZway, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.

Our Promise

Simple & efficient: iEZway provides a straightforward warranty that is processed in the most hassle-free way possible

30-Days Money Back: For 30 days after the date of purchase, return your undamaged / unused iEZway product and receive a refund for ANY REASON.

Up to 12-month warranty: We offer 12 months for the bike / scooter and 6 months for the battery. We take care of quality-related issues with REPLACEMENT PARTS.

Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you! 

Return

If you are unsatisfied with your purchase, iEZway’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of shipment, and request a refund from the Authorization channel for any reason.

Please contact us immediately at support@electricrideco.com for return address or return label. iEZway is not responsible for the shipping cost of the package returned by the customer.

Once the returned item arrives back in iEZway’s warehouse for inspection, the refund or exchange process will begin. 

A Return Merchandise Authorization (RMA) must be requested from iEZway within 30 days from the date of receipt of shipment. To request an RMA, contact support@electricrideco.com. iEZway is not responsible for the shipping cost of the package returned by the customers themselves

Returns may be rejected if items do not meet the above requirements

Refund

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

Note:

• Express shipping cost is non-refundable.
• We don’t provide a full refund after your order has shipped out.

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

Returns are not allowed after 7 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unused or the product must have less than ten (10) kilometers on the display, it must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at support@electricrideco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Engwe is not responsible for the shipping cost of the package returned by the customers themselves. 

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

1. Product from unauthorized reseller
2. The damage is caused by a person
3. Special order
4. Giveaways or free items
5. Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror, etc.)
6. Extra purchased accessories (If you purchase after-sales accessories from Engwe directly, please make sure it is the part you need before purchasing from us.)

Shipping and Handling fee for non-quality issue return:

1. E-bikes $300/pc for a return
2. Battery $100/pc for a return (Note: We only accept the return of unused batteries.)

Refund

For returned items, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, we will refund within 3 business days.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund.

Unused products have a 7 day return and refund policy. Requests must be submitted within 7 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in our warehouse for inspection, the refund process will begin.

enSkate will not accept any return request of used e-skateboards or accessories. For any quality issues, please check the enSkate Warranty Policy.

Conditions for a return and refund

1. Returned skateboard must be in completely new condition.
2. Returns must include all accessories which are completely new.
3. Items must include original packaging which is completely new.
4. For non-quality related warranty claims, the buyer is responsible for shipping costs.
5. For non-quality related warranty claims, enSkate refunds the cost of the product itself.
6. Returns will be rejected if items do not meet the above requirements.

NOTE: enSkate won't accept any return request for orders beyond 7 days of the date the item was delivered.

Process

1. Buyers must provide sufficient proof of purchase, such as order ID.
2. Buyers should help provide proof of product condition including the packing box, accessories, and the board. It's best to send quality photos and videos.
3. It may be necessary to return an item for quality inspection.
4. Once the request is approved, the refund will be handled within 7 working days.

Please send an email to support@electricrideco.com with the following information:
Name:
Shipping Address:
Phone Number:
Email:
Order Number:
Product:
Return Request Information/Reason:

From there a Customer Care representative will contact you with the return authorization. Customers are responsible for all return shipping fees (including any fees with international shipments). Please make sure to contact our Customer Service team prior to shipping back any items.

All items must be in brand new condition (unused, unridden) to be eligible for a return. If an item is received back to our warehouse and is deemed to be used, we will notify you via email and return the goods back to you.

Please allow up to 7 business days for the refund to be processed once the item is delivered back to us. We will process the refund back to the credit card you supplied to purchase your order.

Exchanges

We do not offer exchanges. If you’d like a different item (different size/color/model, etc.) you will need to cancel or return the initial order and place a new order.

1. After your goods have shipped, no return or exchange will be accepted without quality problems.

2. When there is a problem with the product you received, we will repair it or replace it free of charge in accordance with the terms of the warranty (see "WARRANTY" tab).

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out. For rejection, we have to refund you after deducting the shipping cost.

Returns

We accept returns on products. Customers have the right to apply for return within 7 days after receipt. To be eligible for a return, customers must return the product in 100% new, re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAU’s warehouses located in the US/AU/EU/UK. We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition, we will refuse a refund. If the returned products are in original condition, we will agree to refund the paid amount.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@electricrideco.com.

Please contact our Customer Service at support@electricrideco.com to get the return address.

NOTE: EVOLV products are covered by the Urban Machina Return Policy.

SCOOTERS

Online: We offer a full refund for scooters that have not been shipped out.  For scooters that have already been shipped out, we will offer a refund within 7 days of your receipt of the item, after item has been returned and received at our warehouse, and inspected to conclude that is is brand new and unused.  Please note there will be a 15% restocking fee.  Buyer is responsible for costs associated with shipping the item back.

Unfortunately, we cannot offer refunds or exchanges on the following:

1. Scooters that have customized add-ons to the product that require installation at the customer’s request, before delivery;
2. Scooters that have personal modifications to the product by the customer after delivery; and
3. Scooters that have been used.

PARTS & ACCESORIES

Online: We offer a full refund or exchange on unopened and uninstalled products within 14 days of your receipt of the item.  Buyer is responsible for costs associated with shipping the item back.

Unfortunately, we cannot offer refunds or exchanges on electronic parts, including charger, battery, throttle/LCD display, controller, lights, and all electrical wirings. 

Urban Machina only sells parts that are compatible with scooters sold by Urban Machina.  Please note it is the buyer's responsibility to confirm that parts purchased are compatible with their scooters, if they are not brands sold by Urban Machina.  

PRE-ORDER CANCELLATION

PayPal & Credit Card: All pre-order cancellations paid with a credit card will be charged a 3% cancellation fee.

PayBright: All pre-orders paid via PayBright will incur a 5% cancellation fee.

Exception: The cancellation fee is not applicable if the product is delayed 30 days after the latest delivery time.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at support@electricrideco.com. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.
CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT.

Credit or Refund

You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. 

RETURNING AN ITEM

Standard Return Shipping

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

2. Complete the return reason questionnaire and include it in the return package.

3. Before sending your return shipment, please remove all extra labels from the outside of the package.

4. Send the return package to the following address: 

   EWheels
   RETURNS DEPARTMENT
   750 E. Covey Lane, Suite 135
   Phoenix, AZ 85024

5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

7. To receive a refund or credit, items must be returned within 10 days of original shipment date.

8. Credit for gift returns will be issued to the original purchaser.

​To contact our Customer Service Department, please email support@electricrideco.com

Returning an Oversized Item

Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

1. If you have assembled the product, dissemble it before shipment using the original protective packaging materials.

2. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.

3. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

4. Contact a Customer Service Specialist at support@electricrideco.com for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

5. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

6. To receive a refund or credit, items must be returned within 15 days of original shipment date.

7. Credit for gift returns will be issued to the original purchaser.

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative at support@electricrideco.com

You can request our Return & Refund Service if:

(1) The product has not been opened within seven calendar days after receiving the product, and it is brand new and unused.
(2) If the product is found to have manufacturing defects within 15 calendar days after receiving the product, you can apply for a return and refund service; it is not within the scope of the return and refund service due to use on the ground or other circumstances that affect secondary sales.
(3) If the customer's reasons cause the return, Exway will charge a 5% order operation fee and deduct the original order's shipping cost.

Return & Refund Service will not be provided where: 

(1) It is requested beyond 15 calendar days of receiving a product.
(2) A product sent to Exway for Return & Refund Service does not include all original accessories, attachments, packaging, or any item that is not in new or like-new condition, i.e., with cracks, dents, or scratches.
(3) Legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.
(4) Any fault or damage of the product is caused by unauthorized use or modification, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
(5) Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.
(6) Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
(7) A product is not delivered to Exway within 15 calendar days after Return & Refund Service confirmation is sent from Exway.
(8) Other circumstances are stated in this policy.

Return & Refund Instructions:

If you would like to apply for a return and refund, don't hesitate to contact us within seven calendar days of receiving your product(s).

1. Contact support@electricrideco.com to apply for a return and refund.

  1) Order Number:

  2) Return Product Name & Quantity:

  3) Return Reason:

  4) Images or Videos of Products and Intact Packaging:

We will process your return and refund application within two or five working days after receiving your email.

Refund Time

Refunds will be processed using the same method used to make the payment. Depending on the bank or credit card issuer, the bank or credit card issuer will complete the refund process in about 7-14 business days.

Return Shipping

Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.

Replacement Instructions

If you would like to replace or change the product, don't hesitate to contact customer support by emailing support@electricrideco.com.

Replacement Fee

Exway shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.

Or the customer shall be responsible for the two-way replacement freight for any products sent in for replacement when the warranty period has expired.

• If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email at support@electricrideco.com. Our customer service will help you cancel or modify the order within 24 hours after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24 hours. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
• If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
• You must first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.
• We will help you cancel the order and process to refund you, and the refund takes 1-2 business days back to your account.
• Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to depreciation fee and transportation fee.
• Acceptance time for return and exchange：within 15 days upon arrival; We will offer full refund or exchange if the product has major defects and is damaged (Without packaging damage and deliberate damage), the freight does not need to be borne by the customer; The round-trip shipping cost will borne by customer for personal reasons like dislike (Not product quality issue); Our warranty policy will be in effect upon the receipt of goods.
• Please note that all accessories do not support returns. Once the package is received for purchase, the item cannot be returned. If the damage is caused by transportation, the quality of the accessories is defective, and the accessories have not been delivered for more than 35 days, we will refund the full amount within 1-2 business days after confirmation, or compensate for the new accessories for a new round of transportation .

Contact

For after-sales service, please contact support@electricrideco.com

Please include following information:

1. Platform of the purchase, such as Fiido.com, Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)

2. Order number/ID/Date

3. The email and shipping address you used when placed order

4. Pictures/Short videos of the problems and a brief description of the problems

Please contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded. Refund will take 1-2 business days back to your account depending on what payment method you use.

You can return your purchased item for a period of 14 days from the date of your purchase. In order to process a return, you must email us at support@electricrideco.com. You are solely responsible for returning the item to Green Bike – Electric Motion LLC  at the mutually agreed upon return location determined when you process the return. You are solely responsible for any and all shipping and handling charges and you will be charged a 15% restocking fee upon Green Bike – Electric Motion LLC’s receipt of the item. Green Bike – Electric Motion  will not issue a credit until it is in possession of the returned item.

Green Bike – Electric Motion LLC will charge a client an additional 15% in case the return item is damaged by the client’s use and/or is not in the original package.

Refunds will be issued within 2-3 weeks of the company’s receipt of the returned item. Most refunds are fully refunded within 5 days after we receive and process the client’s return.

If the order arrives damaged/missing items, you have a 48 hours period to send us pictures and contact us for returns. Once that time period is over, we cannot be held responsible.

At Hiboy, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.

30-Days Return Period: Any new / undamaged / unused product purchased from Hiboy may be returned for up to 30 days after the original delivery date.

Up to 12-month warranty: We offer 12 months for the scooter and 6 months for the battery and motor. We take care of quality-related issues with REPLACEMENT PARTS.

Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you! 

RETURNS

If you are unsatisfied with your purchase, Hiboy’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of delivery.

Please contact us at support@electricrideco.com for return address or return label. The customer is responsible for the return shipping cost of the package and it must be returned by the customer.

Once the returned item arrives back in Hiboy's warehouse for inspection, the refund or exchange process will begin. 

All accessories and spare scooter parts (including seats) can not be returned.​

A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact support@electricrideco.com 

​Returns may be rejected at the customer’s cost if items do not meet the above requirements.

REFUNDS

Compensation time-frame:

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Credit card refunds: Between 7-14 business days

Note:

Express shipping cost is non-refundable.

We don't refund after your order has shipped out.

Customer should keep the original box or provide a similar box. Or pay extra $60-$100 to get a box from Hiboy.

Note: Idpoo products are covered by the iEZway Return Policy.

At iEZway, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.

Our Promise

Simple & efficient: iEZway provides a straightforward warranty that is processed in the most hassle-free way possible

30-Days Money Back: For 30 days after the date of purchase, return your undamaged / unused iEZway product and receive a refund for ANY REASON.

Up to 12-month warranty: We offer 12 months for the bike / scooter and 6 months for the battery. We take care of quality-related issues with REPLACEMENT PARTS.

Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you! 

Return

If you are unsatisfied with your purchase, iEZway’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of shipment, and request a refund from the Authorization channel for any reason.

Please contact us immediately at support@electricrideco.com for return address or return label. iEZway is not responsible for the shipping cost of the package returned by the customer.

Once the returned item arrives back in iEZway’s warehouse for inspection, the refund or exchange process will begin. 

A Return Merchandise Authorization (RMA) must be requested from iEZway within 30 days from the date of receipt of shipment. To request an RMA, contact support@electricrideco.com. iEZway is not responsible for the shipping cost of the package returned by the customers themselves

Returns may be rejected if items do not meet the above requirements

Refund

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

Note:

• Express shipping cost is non-refundable.
• We don’t provide a full refund after your order has shipped out.

30 Day Return Policy

We have a 30 day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

Return Process

To start a return, you can contact us at support@electricrideco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged / Defective Product

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges

We only exchange products that are damaged, wrong product, or defective.

Restocking Fee

We do not charge a restocking fee on returns.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

15 DAYS RETURN POLICY (SATISFACTION GUARANTEE) 

If during the first 15 days after you received the goods and choose to return merchandise for a replacement / exchange or refund, please review the terms and conditions below.

Terms and Conditions

At the discretion of Koppla, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.

Customer is responsible for original shipping charges included in the price of the product as well as return shipping charges. 

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

We can help to cancel your order and refund your payment if your order hasn't been shipped.

To find out if your order has been shipped yet, contact support@electricrideco.com

Once your order has been canceled successfully, we will refund you within 5 business days.

We Can't Refund When:

• We don't offer a 100% refund after your order has shipped out.
• We don't refund when there is an issue with the product you received, rather we fix the scooter in accordance with our warranty and send you free replacement parts (in certain cases you might need to cover the shipping cost for it).
• We don't refund when we haven't received the returned package.

Customer Assistance

Please have the following available when contacting us as they are essential to effectively and efficiently answer your questions or resolve your concerns.

• Owner’s name and address
• Owner’s telephone number
• Vehicle identification number (VIN)
• Order No.
• Motor serial number (if visible)

Lunar Scooters offers a FULL 30-day bumper-to-bumper part warranty on the whole scooter. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. If you have questions about our warranty, please e-mail support@electricrideco.com. USED/RIDDEN SCOOTERS CANNOT BE RETURNED. SCOOTERS CAN ONLY BE RETURNED WITHIN THE FIRST 30 DAYS FROM THE DATE YOU RECEIVE THE SCOOTER, AND IT MUST BE IN BRAND NEW CONDITION AND AUTHORIZED BEFORE BEING RETURNED. THERE IS A 15% RESTOCKING FEE ON ALL RETURNED ITEMS. USED/RIDDEN SCOOTERS CANNOT BE RETURNED. THE BUYER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS. We will, however, during the 30-day warranty period, provide you with free replacement parts and free shipping. Any labor required to make warranty repairs is the purchaser’s responsibility and is not covered by Lunar Scooters. Lunar Scooters will not be responsible for shipping charges on received or refused packages, part returns, or scooter returns. Freight collect and COD packages will not be accepted. Insured shipping and handling fees are FREE to anywhere in the continental USA. If you live outside the USA, email us for a shipping quote. WE INSPECT THE SCOOTER BEFORE PACKAGING AND THE LUNAR SCOOTER SHIPS IN A VERY THICK PACKAGE THAT IS SURROUNDED BY A STYROFOAM MOLDED SHELL INSIDE THE THICK BOX. THIS HELPS PROTECT THE LUNAR SCOOTER DURING THE SHIPPING PROCESS AND IS ALL DONE FOR QUALITY ASSURANCE.

REFUNDS/PROCESSING FEE’S: If Lunar scooters has not sent out any physical product and an online refund is requested to cancel an order that has been processed, it is the buyer’s responsibility to cover all credit card/merchant services processing fees. For instance, a transaction purchase of $1,499 has a credit card processing fee of $43.77. The final amount refunded to the buyer would be $1,455.23 after the 43.77 credit card processing fee has been deducted. Lunar Scooters LLC. make no profits or gains from refunded orders.

LEGAL DISCLAIMER

Lunar Scooter products (electric/gas motorized scooters) are designed for recreational and/or for personal transportation of a single rider with proper safety equipment. It is not suitable for handicapped persons or persons with limited mental or physical capacities. The product is to be used only on safe, dry, smoothly paved or hard-packed surfaces, in accordance with local regulations. Please remember to always wear a helmet!

There are inherent dangers to using motorized scooters. Purchaser shall use products at their own risk, Lunar Scooters will not be held liable under any circumstance for incidental or consequential loss or damage or injury due to the direct or indirect use, misuse or abuse of any product purchased from Lunar Scooters, including any malfunction.

Although there are no uniform legal age restrictions for the use of motorized scooters, we recommend that only individuals of legal age use any of the scooters sold by Lunar Scooters. Children may use products under adult supervision and under the guardian’s own discretion. Check with your local authorities for area-specific rules and regulations. The adult guardian assumes all responsibilities associated with the use of these products by minors. Customers understand that the use of these products can cause injury or death. To prevent it, we strongly recommend the use of the safety equipment such as helmet and knee pads. The user holds seller and his agents harmless from any liability. Purchaser obtains his/her own insurance. Seller assumes no suitability of any of these products as to size, age and other factors largely depend on personal discretion.

Products are not regulated by the U.S. Department of Transportation as motor vehicles, therefore, they do not necessarily comply with the Federal Motor Vehicle Safety Standards. It is the customers’ responsibility to check with their local authority since the law varies state by state.

Release:

The User releases Lunar Scooters, its officers, agents, sponsors and employees from claims, demands and damages (both actual and consequential), of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with items purchased.

Limitation of liability:

In no event shall Lunar Scooters or its suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with items purchased from us or this agreement (however arising, including negligence). Our liability, and the liability of our suppliers, to you or any third parties in any circumstance is limited to the User’s cost of qualifying products purchased at the time of entering into the agreement. Qualifying products as acceptable for return as outlined in the return policy.

Disclaimer of warranty:

Product information is provided on an “as is” basis, without warranty of any kind, either expressed or implied, including, without limitation the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The entire risk as to the performance of or arising out of the use of products purchased is borne by the User. Lunar Scooters makes no warranty regarding the accuracy of information about products. All product information is provided by a third party and is said to be true to the best of our knowledge. All product information available to us is made available to the user.

Indemnification:

User hereby agrees to defend, indemnify and hold harmless Lunar Scooters, its officers, directors, employees, and agents, for any loss or damages awarded by a court of competent jurisdiction resulting from any claim, action, or demand, including reasonable attorneys’ fees, arising out of or related to products purchased on this website, or the violation of the agreement by the User. Any over the phone and or email support given will also indemnify and hold harmless Lunar Scooters, its officers, directors, employees and agents.

Purchasers Responsibility:

You must inspect all equipment before using it and to take full responsibility for assuring that the equipment is in good working order and safe to use. You further understand that you are responsible for damage to equipment. Purchaser understands the nature of motor scooter riding and motorcycle related activities and acknowledges that Purchaser is qualified to operate said motor scooter, and is in proper physical condition to participate in such activity. Purchaser agrees to assume all risks when allowing others to operate Purchaser scooter. If purchaser is not familiar with the nature of motor scooter riding, purchaser should seek professional training before operating a scooter.

Inherent Risks:

Warning! Scooter riding activities involve the risk and danger of serious bodily injury including, but not limited to, disability, paralysis, dismemberment, and death. These inherent risks and dangers may be caused by purchasers own actions or inactions, the actions or inactions of others, participating or not participating in the activity, the condition in which the activity takes place, or the negligence of others. There may be additional risks, including social and economic loss, either known or unknown to purchaser, not readily foreseeable, and purchaser fully accepts and assumes responsibility for all such risks, losses, costs, and damages incurred as a result of purchasers participation in scooter riding activity.

Operation, Registration, and License:

Purchaser is responsible for registering and operating the motor scooter in accordance with local and state laws and ordinances. Seller makes no representations that the motor scooter is legal for operation in your City and State.
Customers have read and understood the use of these products before purchasing.
This shall not act a waiver of any implied warranties which customers retain, as provided by law.
When purchasing from or submitting an order to Lunar Scooters, you acknowledge that you have read and understand our disclaimer, and agree to these as the terms of sale.

Lithium and Lead Acid Battery Care:

Never leave your charger plugged into the wall or scooter longer than suggested charge time outlined in manual. It could burn out the charger or damage the battery if the charger doesn’t cut off & turn to a green light, ALWAYS LEAVE LITHIUM BATTERY IN THE CASE WHEN CHARGING & NEVER LET THE BARE LITHIUM BATTERY or THE CHARGER SIT ON METAL WHILE CHARGING & KEEP CHARGER AT LEAST 12” AWAY FROM THE BATTERY WHEN CHARGING. ALSO, RECOMMEND NEVER CHARGING A LITHIUM BATTERY INSIDE YOUR HOUSE & THE BEST PLACE IS TO CHARGE OUTSIDE & NOT NEAR ANYTHING THAT IS FLAMMABLE. YOU DON’T WANT TO RISK FORGETTING ABOUT YOUR CHARGER BEING CONNECTED TO THE BATTERY FOR LONGER THEN SUGGESTED, WHICH GIVES YOU A VERY SMALL CHANCE IT COULD OVERCHARGE AND CATCH ON FIRE LIKE ANY LITHIUM BATTERY.

Arbitration / Dispute Resolution

For any and all Claims, you and we hereby agree to binding individual arbitration before the American Arbitration Association (“AAA”) under the Federal Arbitration Act (“FAA”), and agree not to sue in court in front of a judge or jury. Any arbitration brought hereunder will be heard by a single arbitrator under the AAA’s then-current Rules for Commercial Arbitration.  The parties shall select a mutually acceptable arbitrator who is experienced in contract law; however, if the parties cannot promptly agree on an arbitrator, then the arbitrator shall be selected by the AAA.  The cost of the arbitrator will, initially, be split between the parties; however, the party prevailing in the action shall be entitled to receive an award of the reasonable attorneys’ fees and costs that such party incurred in the arbitration. Including those fees incurred in any subsequent enforcement or appellate proceedings.

Class action lawsuits, class-wide arbitrations, private attorney-general actions, and any other proceeding where someone acts in a representative capacity, shall not be permitted under this Agreement, and you hereby expressly waive your right to bring or participate in, any such action.

You agree that any Claim must be brought by you within one (1) year following the date on which the Claim first accrued (and not on the date of discovery of the claim), otherwise you waive permanently your right to bring the applicable Claim.  The venue for any arbitration brought hereunder, including any other proceeding brought to challenge or determine the proper venue hereunder, shall exist solely and exclusively in Philadelphia, Pennsylvania.  Pennsylvania law shall govern the interpretation and enforcement of this Agreement.

Our policy lasts 7 days from the date of delivery. If 7 days have gone by since receiving your product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).
Item with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@electricrideco.com.

Shipping

To return your product, you need to contact:support@electricrideco.com to get the address info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

MotoTec USA will not accept unauthorized returns. If you need to return an item, please contact us at support@electricrideco.com. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to MotoTec USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.

Damaged / Defective Items

MotoTec USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Shipping of warranty parts is only covered if shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, MotoTec USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges. For items shipped LTL Freight, damage must be noted with the driver on the delivery receipt at time of signature, or for concealed damage, they must be notified within 5 days of receiving, otherwise the claim will be denied.

Incorrect Product Specifications and/or Pictures:

Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. MotoTec USA is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

At NAKTO we aim to provide every single customer with the perfect product at the best price, as well as the greatest service experience.

Return due to quality issues:

Within 14 days of delivery: NAKTO will pay the shipping cost of the return. Customer does not need to pay any restocking fee.

More than 14 days:

14 days ~ 2 months: Customer will get 70 % refund
3 ~ 4 months: Customer will get 60 % refund
5 ~ 6 months: Customer will get 50 % refund
Over 6 months: No return

Returns due to non-quality issues within 14 days:

1. If customer arranges and pays for the return shipping then the customer pays for the original shipping fee of $75 (included in the product price), and a 20% restocking fee. Please send the tracking number to support@electricrideco.com to make sure the return is successful.
   
   
2. If NAKTO arranges the return shipping then the customer needs to bear the shipping fee of $150 and a restocking fee of 20%.

No returns after 14 days of receiving the product for non-quality issues. 

Warranty range:

1. Quality issues: Send you free replacement parts within 1 year or cover the repair cost only once.
2. Artificial damage will not be covered by the 1 year warranty.

Return steps:

1. Take a photo or video to show the bike quality problem.
2. Send the evidence to support@electricrideco.com
3. NAKTO will assist with the return. 

WE DO NOT ACCEPT SCOOTER RETURNS UNLESS THEY ARE IN THE ORIGINAL PACKAGING, AND HAVE NEVER BEEN RIDDEN. **PLEASE DO NOT THROW AWAY YOUR BOXES**

Prior to returning any product, please contact us at: support@electricrideco.com. DO NOT send scooters to the manufacturer OR the address it was shipped from!

WE DO NOT ACCEPT ANY PRODUCT BACK FOR ANY REASON AFTER 30 DAYS FROM DATE OF PURCHASE.

To qualify for a return the product must be returned undamaged, unused and in its original packaging and same condition as the day it arrived. Buyer pays for ALL shipping costs (original shipment and return). 

Damaged Packages in Transit

Damaged Boxes: Shipping oversized large items across the country can incur some scuffs around the box, that is normal for all shipping companies. The purpose of the box is to ensure the unit inside is well protected.

If your products are damaged during transit:

Please refuse delivery and have the driver note refusal reason as “damaged”.

If you are unable to refuse the damaged shipment or if freight damage is concealed, notify us and the freight company immediately.

Shipping related damages must be reported to the freight company and to us within 3 days of receipt of shipment.

Take pictures of the damage and ask the freight company for a confirmation or claim number.

Open a support ticket with NANROBOT Scooters describing the damage, including photos, videos and confirmation number from the freight company. Do not throw away the original packaging!!

Additional

All returns purchased from NANROBOT Scooters MUST be shipped back within 10 days of delivery. Once received we will inspect the product and all refunds will be issued within 10 business days of us receiving it. Final amounts will ONLY be issued to the form of payment used for the original purchase.

We do not accept returns of used products and there will be an automatic 10% restocking fee deducted from all unused returned merchandise.

If you would like to exchange your scooter for another option, please contact us  and we will make every effort to make that happen. Return shipping charges will be the responsibility of the buyer.   

All Pre-order cancellations and RETURNED orders made after 24 hours of being placed, will be charged a 10% processing fee. 

NANROBOT Scooters also reserves the right to refuse any returned scooter we feel does not meet our standards for resell.

NOTE: Okai products are covered by the MotoTec Return Policy.

MotoTec USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to MotoTec USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.

Damaged / Defective Items

MotoTec USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Shipping of warranty parts is only covered if shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, MotoTec USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges. For items shipped LTL Freight, damage must be noted with the driver on the delivery receipt at time of signature, or for concealed damage, they must be notified within 5 days of receiving, otherwise the claim will be denied.

Lost or Stolen Items: (Signature Service & Shipping Insurance)

MotoTec USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. Fedex will not honor a claim without this service, which is why we offer this service for an additional fee when purchasing an item. We also offer shipping insurance for an additional fee, if the product shows signed for but not received or the item was lost in transit, in the event Fedex honors the claim, they will only cover the minimum $100 insurance unless you chose the additional insurance at the time of purchase. We will only refund the amount Fedex pays on the claim.

Incorrect Product Specifications and/or Pictures:

Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. MotoTec USA is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

We do not accept any returns or refunds at this time however we do offer a 6 month warranty for the Battery, Motor and Controller (see WARRANTY tab).

If you have any issues with our products then please contact us. We promise we will do our best to solve your problem.

We accept returns within 7 days of receipt of your order. The electric skateboard must be unused and in new condition with all accessories in the original packaging. You will be responsible for paying for your own shipping costs for returning your item to our closest facility advised by our service team.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will be applied to your original method of payment.

15 Day Return Policy 

If during the first 15 days after you received your Shansu scooter you want to return it, please review the terms and conditions below.

Terms and Conditions

At the discretion of Shansu, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase.

Customer is responsible for original shipping charges included in the price of the product as well as return shipping charges. 

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, used, abused or damaged in any way. Merchandise must arrive complete (including manuals, accessories, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of receiving their scooter.

SoverSky has shipped my scooter, and it's on the way, but I need to cancel and get a refund. Is this possible?

Once the scooter is picked up by a truck, refunds are not available. It's simply impossible for us to get it to ship back. Furthermore, the pickup cost for lifting an ultra big & heavy package back to the warehouse is astronomical.

While we do have a 15 day return policy, a restocking fee of up to 30% may be deducted from refunds for items returned in their original condition within 15 days of purchase. Please contact us to get shipping details and authorization before returning any items. Once we have received your returned item, we will make the refund depending on the scooter's condition.

You can always contact us for any return question at support@electricrideco.com.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Note: UberScoot products are covered by the MotoTec Return Policy.

MotoTec USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to MotoTec USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.

Damaged / Defective Items

MotoTec USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Shipping of warranty parts is only covered if shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, MotoTec USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges. For items shipped LTL Freight, damage must be noted with the driver on the delivery receipt at time of signature, or for concealed damage, they must be notified within 5 days of receiving, otherwise the claim will be denied.

Lost or Stolen Items: (Signature Service & Shipping Insurance)

MotoTec USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. Fedex will not honor a claim without this service, which is why we offer this service for an additional fee when purchasing an item. We also offer shipping insurance for an additional fee, if the product shows signed for but not received or the item was lost in transit, in the event Fedex honors the claim, they will only cover the minimum $100 insurance unless you chose the additional insurance at the time of purchase. We will only refund the amount Fedex pays on the claim.

Incorrect Product Specifications and/or Pictures:

Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. MotoTec USA is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

We only accept returns of new never used Uscooters within 10 days of receipt of scooter. The scooter must be in brand new condition with no miles and never used. The scooter must also be in original packaging with all boxes and parts. There will be a deduction of a 10% restocking fee and the buyer is responsible for all Fedex charges to and from our warehouse if a scooter is returned for a refund.

If the product is dead-on-arrival, for domestic purchases, we will cover the shipping costs for returning it back us. For other warranty related repairs, the Customer will need to cover the shipping charges to & from our repair center. For International Customers, because of the high shipping costs for warranty related spare parts, you may need to cover these costs.

Uscooters goal is to create a product that can deliver 100% customer satisfaction in both the product and customer service.

15 Day Return Policy (Satisfaction Guarantee)

If during the first 15 days you choose to return your bicycle or scooter purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions

Refunds will be for 100% of the entire purchase price including the original shipping costs.

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.
At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from us via our support department help desk.
4. Clearly print your RMA# on the return shipping label (on the outside of the box). For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

Contact support@electricrideco.com to obtain an RMA number.*Customer is responsible for returning merchandise at their own expense.

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.

 ***Colors may vary slightly from the actual product due to photographic lighting and computer monitors/phone screens displaying colors differently.  We cannot guarantee that the color you see accurately portrays the true color of the product.  Also, paint is mixed at the time of production and although our factory tries to make each batch identical it may vary slightly than previous batches.  We are not liable for these slight differences.