Introducing the Okai Neon 36v 250w Electric Scooter, the ultimate commuter ride, high quality and high style. Powered by a 36 volt 9.8ah lithium removable battery pack and a 250 watt brushless motor. Comes standard with large 8.5 inch tires, built-in deck suspension, foldable handlebars, Color Changing LED lights on handlebar post and foot deck, 1.4 inch LCD screen with multi-style meter, cruise control, front electronic and rear disk brake. Unlock the scooter with NFC key, button on scooter or phone app.
- RETURN POLICY
- LOW PRICE GUARANTEE
Motor: 36v 250w Brushless Front Hub (450w peak)
Batteries: 36v 9.8ah Lithium Ion
LED Lights: Yes
Cruise Control: Yes
LCD Display: Yes
Charger Included: Yes
Top Speed: 16 mph (3 speeds: 3mph, 10mph, 16mph)
Range: Up to 25 miles (weight dependent)
Max Incline: 20 degrees
IPX Rating: IP55
Max Rider Weight: 220 lbs
Charging Time: 4-6 hours
Brakes: Electronic Front(ABS) & Rear Disk
Tires: Front Pneumatic, Rear Solid Honeycomb (8.5 inch)
Foldable: Yes (45 x 18 x 16 inches)
Scooter Dimensions: 45 x 18 x 44 inches
Scooter Weight: 35 lbs
Box Dimensions: 47x11x18 inches
Box Weight: 43 lbs
Warranty: 1 Year: Motor, 6 Months: Battery - Charger - Brakes, 3 Months: All Other Parts
We offer Fast & Free Shipping on all products in the contiguous United States and other countries (see brand shipping information below). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight. If you are shipping to Alaska, Hawaii or outside the United States and have any questions then please Contact Us.
NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment. Rest assured that we will do our best to get your package to you ASAP.
Feel free to contact us by phone at +1 (888) 897 0774 or email us at email@example.com with any questions you may have.
Okai Shipping Info
Orders are processed within 1 business day.
Free shipping to contiguous United States by FedEx.
You can see the estimated transit times in the maps below.
Free shipping by FedEx with an estimated delivery time of 2-8 business days depending on your location.
Customer is responsible to pay for any customs duties and taxes. If you have any questions please Contact Us
Electric Ride Co. Shipping Process
- As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
- As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via e-mail.
- If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
- If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
- We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
- If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at firstname.lastname@example.org
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
FREIGHT LTL SHIPMENTS
- Only applies to certain products such as large scooters.
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday to Friday. The delivery times can only be scheduled in delivery windows of 8am - 12pm or 12pm - 4pm. Depending on the freight company the delivery window may differ. A fixed delivery time, i.e. 9am, cannot be scheduled. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at Time of Product Delivery
- Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing:
- Carton damage requires visual inspection of contents of the unit.
- We recommend immediate inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify us immediately by sending an e-mail with photos to firstname.lastname@example.org
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier.
- Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify us immediately by sending an e-mail with photos to email@example.com
Have a question? Please contact us:
Call: +1 (888) 897 0774
Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.
Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.
For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer's return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.
Okai Return Policy
Note: Okai products are covered by the MotoTec Return Policy.
MotoTec USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to MotoTec USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.
Damaged / Defective Items
MotoTec USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Shipping of warranty parts is only covered if shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, MotoTec USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges. For items shipped LTL Freight, damage must be noted with the driver on the delivery receipt at time of signature, or for concealed damage, they must be notified within 5 days of receiving, otherwise the claim will be denied.
Lost or Stolen Items: (Signature Service & Shipping Insurance)
MotoTec USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. Fedex will not honor a claim without this service, which is why we offer this service for an additional fee when purchasing an item. We also offer shipping insurance for an additional fee, if the product shows signed for but not received or the item was lost in transit, in the event Fedex honors the claim, they will only cover the minimum $100 insurance unless you chose the additional insurance at the time of purchase. We will only refund the amount Fedex pays on the claim.
Incorrect Product Specifications and/or Pictures:
Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. MotoTec USA is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.
Electric Ride Co. Return Terms
- To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
- Returns may be requested by sending an email to firstname.lastname@example.org with your order number.
- If your return is accepted, we’ll send you instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
- We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
- If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
- If your order has shipped, you will be responsible for actual return shipping charges.
- Original shipping charges included in the purchase price of the product are non-refundable.
- We will refund the product price minus the applicable fees and charges.
- Refunds will be credited to the same payment method used when the original purchase was made.
- Please allow 5-10 business days for the refund to be processed once the item is delivered back to us.
- It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
- If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.
- All cancelled orders are subject to a 5% cancellation fee.
- This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
- If your order has not been shipped yet, this is the only fee you will incur.
- If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the "WARRANTY" tab on the product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product.
We do not offer exchanges. If you’d like a different item (different size / color / model, etc.) you will need to cancel or return the initial order and place a new order.
Have a question? Please contact us:
Call: +1 (888) 897 0774
We work very hard to ensure that we offer the absolute best prices online. Most of our suppliers have a minimum advertised price policy which dealers have to follow. If you find another online store that offers a lower price than us within 30 days of your purchase date then please let us know. As long as the dealer is not breaking the minimum advertised price policy, we will refund the price difference to your original payment method.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date we will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website or on our competitors’ website along with your order number within 30 days from the date of your order and we will process the credit accordingly.
Our Price Match Policy has some limitations:
- You must purchase the item from our website before requesting our Price Match Policy.
- Black Friday promotions and promotions such as rebates and "buy one, get one free" offers are not eligible.
- The item must be in stock on the competitors’ website.
- The competitor must be an online store, they may not have a retail location.
- The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).
- The competitor must be an Authorized Retailer of the product in question.
- The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.
If you want to check if we can price match a product before you place your order, please Contact Us.
The following brands are excluded from the Price Match Policy:
Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer warranty policies.
If you have any issues with your product, please call us at +1 (888) 897 0774 or e-mail firstname.lastname@example.org and we will assist you with filing a warranty claim with the manufacturer.
Okai Warranty Policy
Note: Okai products are covered by the MotoTec Warranty Policy.
The warranty period for each Okai product is stated on the last line of the product specifications list.
MotoTec USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. MotoTec USA will pass this warranty on to the buyer. Buyer should notify MotoTec USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by MotoTec USA (wheels, or any other parts) are not included in these policies unless otherwise noted.
Why Buy From Us?
- We are an Authorized Dealer for all the brands we sell.
- We offer Fast and Free Shipping to the contiguous U.S. and more.
- Low Price Guarantee - we'll match or beat any authorized dealer's price.
- We offer Financing options with Klarna & Shop Pay at checkout.
- No Sales Tax or any hidden costs.
- We strive to offer the Best Customer Service in the industry.
- Guaranteed Secure Checkout – we value your privacy.
What Our Customers Say
I bought my husband’s Nanrobot D6+ from Electric Ride Co, and I’m delighted with my purchase. GUY who assisted me was accommodating, superior customer service and quick to respond to answer all of my questions! Smoothest transaction I have ever had! He even did a price match for me. They also offer fast, Free shipping plus a bonus scooter bag. I will definitely recommend electric ride co and Guy to my friends and family who are in the market for a scooter.
I’ve had quite a few boards over the years, but I have to say the flex pro is probably the best board I’ve found for the for the price.. The build quality is unbelievable.. Also, the power of the board is unbelievable on uphill slopes… also, the hydro wheels are the best wheels for city Streets 100%
Great prices, lightning fast shipping, great customer service. Why would I purchase anywhere else? Five stars all the way.
Just bought my first e-skateboard. Exway Atlas Pro. Electric Ride Co got me set up like pros!!! Stoked!!!
I bought this for my husband, and he rides it around town to run errands all the time. He is very satisfied with the color, the design, speed, and all the lights. Overall, he said this was the best choice for him.
The electric bikes small enough to take it everywhere, I love it am always on it!.
This is my 2nd dyu bike, I had the dyu ds2 +2 vip before but this ones even smaller and has same 10 ah battery.
The bikes awesome and no custom charges shipping to uk
Guy from Electric Ride Co. helped me with my first ebike order and recommended changing it to the Himiway Escape Pro. I received it after 5-6 days and was riding around Aggieland the same day. Excellent communication and no hassle transaction. Great customer service! Thank you, Guy!
Got my Atlas Carbon 4WD about 4 days ago. From the first moment opening the box I knew this was something special and it sure is. Wow, I love it! Great distance and the nicest ride. I'm still playing with settings and dialing her in. The power band on these motors is just kick ass! Super fast and just an all round great ride. All my friends love it and it's well worth the money.
Exway, please wait at least a year before you top this model. Guy, your service was friendly and spot on. Thank you! Will keep my eyes out for your next Atlas 4x4 model.
This is a great and fun small board. The swappable battery makes range limitations disappear with a quick swap. As far as customer support I haven't seen a company keep in touch as much as Electric Ride Co., I loved the service and help. If you want a great short board look no longer.
SoverSky T7.2 trike is awesome. I have been riding almost every day since it was delivered. Assembly was easy and the trike performance is as described. Customer service from Electric Ride Company is excellent. Thank you
Electric Ride Company offered the best deal at the time for the Atlas 2WD. It is a powerful EV. I live in the mountains of North Georgia. The back roads have considerable inclines and are curvy. The performance of this thing is impressive. It does have gradient limitations but I am very impressed with what it is capable of. My next upgrade is to order the 66T wheel pulley from Exway. Also, I purchased a 13T drive pulley. This is to improve the overall torque of the 6-inch All Terrain Tires in the hopes of enhancing the experience on hilly roads.
Customer support has been really good too. I have asked several questions and received concise, informative replies in a timely manner.
Exway Flex is a great board for commuting and totally worth its value. It has enough range for daily rides and has a very customizable controller. The trucks make the ride smooth and the board goes over speed bumps comfortably. I would definitely recommend this board.
This was my first electric skateboard and I honestly cannot remember having this much fun! The design on the grip tape just adds another fun detail I really enjoyed :) Thank you again for the amazing board, communication and customer service!
Before placing an order for this scooter I had done my research and knew it's the best scooter in the market for what it offers. Electric ride Co. offers the best price possible in the market and I was thrilled to have all of my queries avswered in a timely manner. The owner of Electric ride Co. Is extremely well informed and went above and beyond to ensure I was satisfied with my purchase.
I received my scooter two weeks ago. It was shipped just one business day after I placed the order and reached me after a transit time of only 5 business days. It was very well packaged and secured with enough styrofoam. I assembled the scooter which only took 20 minutes and have been riding it since then. The scooter is extremely efficient and is very very sturdy. I am amazed at the top notch quality this product offers and the unmatched customer service Guy offered me.
I would give this product and the service an A+
I will highly recommend this website and its products after experiencing the kind of service I have experienced so far. If you're in the market for an electric ride whether for commuting or for fun and want it delivered fast and at the best possible price, Guy is your guy for it 😉
Thank you Electric Ride Co. It was great doing business with you.
I really love this bike. It meets all my requirements including portability, which was the top priority for me to pick an e-bike. I'm able to put my D11 in the front seat of my convertible car. I don't need much power and range. All I need is to load my bike in my car to get to bike routes and ride my bike for fun as well as exercise.
Here is why I give this bike a grade A. There's a steep hill in my neighborhood and I couldn't make it up with my Brompton folding bike, which is why I wanted buy a new bike. Using PAS 2 on my Fiido D11, it was very easy to get to the top of the hill maintaining 10 km/h. I didn’t even have to use PAS 3. I've seen so many folks on YouTube having a hard time riding up hills with the D11 and I don't know why.
I highly recommend this bike and received great customer service from Electric Ride Co.