HappyRun Return Policy

Order Cancellation

Once the order has been shipped, we are unable to cancel it. However, you may refuse the package. In such cases, a 4.5% transaction processing fee will be charged. This fee is retained by the financial service provider that processed your payment, not by Happyrun. The fee can be waived if you opt for a product exchange. Additionally, customers are responsible for return shipping costs: $150 for adult bikes, $200 for G100 Pro/G300 Pro, and $40 for kids' bikes.

Return

Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories, and ebikes sold by Happyrun. Purchases made between November 21st and December 24th can be returned until January 6th of the following year. Please note, that the item needs to be in new and unused condition to qualify for a full refund with no restocking fee, less shipping charges.

For Non-Quality Issues

(1) The bike is new and unused:

Within 14 days of receipt: Only the return shipping fee will be deducted ($150 per bike, $200 for G100 Pro/G300 Pro), along with a 4.5% transaction processing fee. This fee is not retained by Happyrun but by the financial service provider that handled your online payment.

(2) The bike has been used:

Within 14 days of receipt: The return shipping fee will be deducted ($150 per bike, $200 for G100 Pro/G300 Pro), and an additional 20% restocking fee will apply. Note: The item must be in good condition, and the mileage on the e-bike's odometer must not exceed 20 miles.

Note: Returns are not allowed for bikes after 14 days of receipt.

For Quality Issues

(1) Within 14 days of receipt: A full refund will be provided, with no return shipping or processing fees charged (for critically damaged items or items with affected functional use). Alternatively, the customer may choose to exchange for another e-bike, with no additional return shipping costs required.

Note: Please remember that our Happyrun team will investigate into the quality issues carefully. If any damage to the bike is found to be intentional and man-made, we will still charge the return shipping fee.

*Definition of critically damaged items: the main structure of the product is deformed and affects its normal functions in any form.

(2) After 14 days of receipt: Depending on the specific circumstances, we may charge the customer a return shipping fee. Please contact our customer support team at support@electricrideco.com and they will determine the payment method.

The following situations will be seen as normal and will not apply to the free replacement or refund policy:

1. Minor damage to the outer packaging.
2. Damage to parts or wearing parts after excessive use.
3. Damage to parts or wearing parts after using for a certain while or a certain number of times.

Note: All returns require the original packaging supplies and shipping box. Bikes must not have any wear, dirt, scratches, and must be in the same packaging and condition as you received it and must include all items in the box (battery, charger, keys, tool set, manual, etc.).

Battery Returns

Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumers from returning batteries via shipping carriers.

Start My Return

To better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence. If you have a return request, please email support@electricrideco.com. If your return is approved, we will provide you with a return shipping label.

If the customer decides to arrange the return shipment and the request has been confirmed by the Happyrun customer service team, the customer is responsible for ensuring the safe shipment and successful return. Items returned without prior approval will not be accepted. Happyrun is not liable for the cost of return shipping arranged by the customer nor for any lost return packages. We sincerely appreciate your cooperation!

Refund

Refunds will be processed within 10-15 business days after we receive and inspect the returned package. Once we confirm the returned product meets our return conditions, we will deduct any applicable fees and issue the remaining refund to the customer's original payment method.

If the refund has not been credited to your account after 7 days, we recommend contacting your credit card company and/or bank. Please note that delays may occur due to the varying procedures of financial institutions.

We work very hard to ensure that we offer the absolute best prices online. Most of our suppliers have a minimum advertised price policy which dealers have to follow. If you find another online store that offers a lower price than us within 30 days of your purchase date then please let us know. As long as the dealer is not breaking the minimum advertised price policy, we will refund the price difference to your original payment method.

We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 15 days of your purchase date we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website or on our competitors’ website along with your order number within 30 days from the date of your order and we will process the credit accordingly.

Our Price Match Policy has some limitations:

• You must purchase the item from our website before requesting our Price Match Policy.
• Black Friday promotions and promotions such as rebates and "buy one, get one free" offers are not eligible.
• The item must be in stock on the competitors’ website.
• The competitor must be an online store, they may not have a retail location.
• The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).
• The competitor must be an Authorized Retailer of the product in question.
• The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.

If you want to check if we can price match a product before you place your order, please Contact Us.

The following brands are excluded from the Price Match Policy:

• Aostirmotor 
• Citycoco
• Drift Hero
• Droyd
• DWMEIGI
• EMOKO
• Exway
• Hiboy
• Idpoo
• Maxfind
• MotoTec
• NAKTO
• NANROBOT
• Quickwheel
• Shansu
• SoverSky

HappyRun Warranty Policy

Warranty Region

Warranty parts will only be shipped within the lower 48 states of the US.

Warranty Start

Happyrun warrants the products for a limited time from the date of delivery of the orginal purchase against defects in materials and workmanship when used normally in accordance with Happyrun's published guidelines.

The following table outlines the timeframes and terms of service for our various components.

Exclusions

This Limited Warranty does not cover the following:

(1) Normal wear and tear of the product.

(2) Damage or failure from abuse, neglect, misuse, or accident.

(3) Damage from stunt riding, ramp jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use of the bike.

(4) Damages resulting from improper charging of the battery pack or use of any charger not supplied by Happyrun or its dealers.

(5) Installation of any third-party parts, accessories, or electrical or mechanical components.

(6) Any components that have been modified or tampered with, including but not limited to tires, brake pads, chains, lights, motors, battery packs, displays, controllers, etc.

(7) Lost or damaged keys or NFC card.

(8) All warranties are void if electrical parts have been repaired or modified by a person not authorized by Happyrun.

Claims Process

Warranty Claims

All claims to this warranty must be made through Happyrun and submitted to support@electricrideco.com. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request. Before making a warranty claim, you are encouraged to contact support@electricrideco.com as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 1 years of initial purchase will be processed through Happyrun.

Happyrun will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.

Note: Happyrun will offer free components and replacement parts, and any installation fees will not be covered by Happyrun without the after-sales team's authorization.

Shipping Damage Claims 

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@electricrideco.com and provide us with photo or video proof.

No free accessories are eligible for replacement or compensation if they are scratched during transportation.

NOTICE: We will not accept shipping damage claims filed more than 14 days after receipt of any products.