We offer Fast & Free Shipping on all products in the contiguous United States and other countries (see brand shipping information below). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight.
NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment. Rest assured that we will do our best to get your package to you ASAP.
Feel free to contact us by phone at +1 (888) 897 0774 or email us at info@electricrideco.com with any questions you may have.
EWheels Shipping Info
Item Availability
Most items on our site are “In Stock” and ready to ship. Some items may be either temporarily out-of-stock or are not available for shipment until a specific release date, or require extra time for assembly or other adjustments. For more information, please read the details below.
In-Stock Items
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified.
For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Advanced Sale Items
Advanced Sale items are items that are not yet in stock, but available for advanced purchase on our site. An Advanced Sale item you order is shipped directly to you once it is in stock. You will be notified of the status of your Advanced Sale item via e-mail. You will not be charged for any item until it is in stock.
Temporarily Out of Stock Items
Temporarily Out of Stock items are items that are not in stock at the time of your order, but available for purchase on our site. A Temporarily Out of Stock item you order is shipped directly to you once it is in stock. You will be notified of the status of your Temporarily Out of Stock item via e-mail. You will not be charged for any item until it is in stock.
Shipping within the 48 Contiguous United States
Standard Ground Shipping (3-5 business days)
Most items may be shipped to the 48 contiguous United States via UPS or FEDEX Standard Ground service. You can expect your order to arrive within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Standard Processing Time: 3-5 business days
Shipping Time: 3-5 business days
Estimated Delivery: 7-10 business days
P.O. Boxes:
We cannot ship to P.O. Boxes
Military APO / FPO Addresses:
We cannot ship to APO / FPO Addresses
Shipping Rules & Restrictions
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company. These items cannot be expedited.
An Oversized Item that is sent via a freight trucking company will usually arrive to your designated shipping address within 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days.
The delivery company will contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.
The item will be delivered to your designated shipping address. The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building.
Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck. The total charge does not include inside delivery, removal of cartons, or assembly.
When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:
Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service Specialist immediately by emailing support@electricrideco.com. Please have your order number available when you call.
If there is extensive damage to the carton, contact a Customer Service Specialist immediately by email support@electricrideco.com.
Tracking Your Order
When can you track your order? When your product ships from our warehouse, tracking numbers are assigned to your packages. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed on our web site may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.
Electric Ride Co. Shipping Process
Order Confirmation
- As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
- If your item is on backorder or unavailable, we will reach out to you via e-mail.
- If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.
Order Shipment
- If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
- We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
- If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at support@electricrideco.com
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will assist.
Freight LTL Shipments
- Note: Only applies to certain products such as large scooters.
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday to Friday. The delivery times can only be scheduled in delivery windows of 8am - 12pm or 12pm - 4pm. Depending on the freight company the delivery window may differ. A fixed delivery time, i.e. 9am, cannot be scheduled. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at Time of Product Delivery
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Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing:
- Carton damage requires visual inspection of contents of the unit.
- We recommend immediate inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork, take photos of the damage, and notify us immediately by sending an e-mail with photos to support@electricrideco.com
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to support@electricrideco.com
Contact Us
Have a question? Please contact us:
E-mail: info@electricrideco.com
Call: +1 (888) 897 0774