X-Treme Shipping Info

We offer free shipping to the contiguous United States via UPS Ground and freight (Cabo Cruiser only). All X-Treme products ship out of our warehouse located in Washington State.

Most orders will ship within 1 business day and shipping transit times are usually 1-5 business days depending on your location in the United States.

Alaska & Hawaii

Orders can be shipped to Alaska and Hawaii by air at an additional cost. You may e-mail info@electricrideco.com to obtain rates for those shipments.

Freight Delivery (Cabo Cruiser Only)

Large items that ship by freight (Cabo Cruiser) include free shipping.

Home delivery of freight orders includes delivery to the customer’s residence outside/curbside to ground level. It does not include inside delivery or delivery inside an apartment complex to upper or lower levels.

Areas with Additional Freight Delivery Fees (Cabo Cruiser Only)

An additional $50 freight delivery fee is charged for shipping to New York City (Zip codes ending in 100-104, 110-119, 150-196), Martha’s Vineyard and any island delivery within the 48 contiguous United States. A $100 freight delivery fee is also charged for shipping to any of the Florida Keys (includes zip codes 33040 & 33037). 

Receiving and Inspecting Freight Shipments (Cabo Cruiser Only)

When you receive your shipment, ask the carrier the following questions:

1. Is it damaged? Do not sign the receipt before inspecting for damage. Check for holes, water stains, and tears. Pick up cartons if you can. Check for rattling. Listen for something broken inside. Check to see if any packages have been opened or if the sealing tape has been tampered with.
2. Is the piece count correct? Count the pieces and match the number on the delivery receipt to the number you have counted. If the shipment is on a pallet, check to make sure the pallet is solid with no voids inside the stack. If the shipment is shrink or stretch wrapped, make sure the wrap hasn't been cut and pieces removed. Sign only for the type of unit you receive. For example: two pallets. Don't sign for the number of packages that are supposed to be on the pallet. However, if time permits or the pallet is not banded or shrink wrapped, count the packages, and only then sign for the number of packages.

If your delivery doesn't check out, do the following:

1. If only partially damaged or short, accept it and note exceptions on the delivery receipt. Do not refuse the shipment.
2. Email our Customer Care Team with your findings to support@electricrideco.com

How to note exceptions:

1. Damage Notations: Be specific. Describe the damage accurately. Pinpoint the locations of all defects.
2. Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. Then write down the number of pieces missing and note them as "short."
3. Signatures: Write down all exceptions on both copies of the delivery receipt. Have the driver sign both copies of the delivery receipt in his full name (not initials or nicknames). After the driver signs, you sign also.

Order Cancellation Policy

Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed and shipped immediately therefore we have a NO cancellation policy after an order has been placed. If a shipment is refused and returned to our warehouse a 15% restocking fee will apply and all actual shipping fees will be deducted from any refunds. Shipping is included in the purchase price however any cancellation in transit will result in the shipment charges being deducted from the refund.

Address Corrections

Prior to completing your order, please ensure your shipping information is correct!

Incorrect addresses may delay your delivery. Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will also incur a minimum $17.00 charge for packages shipping via ground transportation (UPS) if the correction is needed after the item has shipped. This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. If a credit card is not on file you will receive a bill for this charge.

Incorrect shipping addresses for packages shipping via freight are subject to higher fees and will be determined on an individual basis for your particular shipment based on the carrier quote for the necessary changes.

APO Addresses

We do not ship to APO addresses.

Canada Shipments

Anything outside of the USA incurs additional shipping charges. All units shipped by ground to Canada will incur a flat rate of $400 per unit additional shipping charge. This includes shipping and customs/duties fees. Customer is not responsible for any additional fees associated with the delivery of their unit. All fees will be covered by the flat rate fee.

All units shipped by freight (Cabo Cruiser) will incur a flat rate of $200 per unit additional shipping charge. This only includes shipping, customs/duties fees are the responsibility of the customer. Customer must arrange custom’s clearance with the broker of their choice and payment for those additional fees will need to be made prior to delivery. If a shipment crosses the Canadian border and the customer later refuses, all shipping fees and custom's fees already incurred will be deducted from the refund.

Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.

Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.

For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer's return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.

15 DAY RETURN POLICY (Satisfaction Guarantee) - BICYCLES & SCOOTERS

If during the first 15 days you choose to return your bicycle or scooter purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions

Refunds will be for 100% of the entire purchase price including the original shipping costs.

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.
At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from us via our support department help desk.
4. Clearly print your RMA# on the return shipping label (on the outside of the box). For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

Contact support@electricrideco.com to obtain an RMA number.
*Customer is responsible for returning merchandise at their own expense.

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.

 ***Colors may vary slightly from the actual product due to photographic lighting and computer monitors/phone screens displaying colors differently.  We cannot guarantee that the color you see accurately portrays the true color of the product.  Also, paint is mixed at the time of production and although our factory tries to make each batch identical it may vary slightly than previous batches.  We are not liable for these slight differences.

Electric Ride Co. Return Terms

• To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
• Returns may be requested by sending an email to support@electricrideco.com with your order number.
• If your return is accepted, we’ll send you instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted.
• We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
• If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
• If your order has shipped, you will be responsible for actual return shipping charges.
• Original shipping charges included in the purchase price of the product are non-refundable.
• We will refund the product price minus the applicable fees and charges.
• Refunds will be credited to the same payment method used when the original purchase was made.
• Please allow 5-10 business days for the refund to be processed once the item is delivered back to us.

 Additional Information

• It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
• If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

Cancellations

• All cancelled orders are subject to a 5% cancellation fee.
• This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
• If your order has not been shipped yet, this is the only fee you will incur.
• If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will process an insurance claim on your behalf.

Defective Merchandise

All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the "WARRANTY" tab on the product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product.

Exchanges

We do not offer exchanges. If you’d like a different item (different size / color / model, etc.) you will need to cancel or return the initial order and place a new order.

Contact Us

Have a question? Please contact us:

E-mail: info@electricrideco.com
Call: +1 (888) 897 0774

X-Treme Warranty Policy

12 Month (ONE YEAR) Limited Warranty for Components (excluding Batteries) & Lifetime Frame Warranty.

X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on bicycle components and a Lifetime frame warranty of all X-Treme Bicycles that are purchased directly from X-Treme or an X-Treme authorized Dealer.

X-Treme bicycle frames are warrantied for the lifetime of the bicycle with the original purchaser.  This warranty is for the frame only.  X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame.  Replacement frame may be from X-Treme scratch & dent stock.   Frame replacement is for manufacturer defect only.   This warranty excludes corrosion, paint fade or scratches, impact marks or damage, modifications by purchaser, misuse and act of God. 

Original purchase receipt is required to establish proof of purchase and establish warranty start date.  Your warranty begins the day the bicycle is delivered to you or purchased from a storefront.  This warranty covers manufacturer defects and defaults only. All components are warrantied until the end of the Manufacturer’s Limited Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.

We may request some parts be returned for replacement. The cost to return those parts is the responsibility of the purchaser. We will pay for standard shipping service costs on the first & second warranty shipments to the purchaser. Any additional warranty parts will require the customer to pay all shipping costs.

Your warranty will be void if any modifications are made to the original design of the bike. Warranty is non-transferable and we will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme.

What is not covered by Manufacturer’s Limited Warranty?

We do not cover normal wear and tear on any components.  Parts such as brake pads, spokes, hand grips, cables and housing, tires, tubes, and chains will not be warrantied unless defect upon arrival.  

We do not cover scratch, dents or other cosmetic damage not caused by X-Treme.

We do not cover any components compromised due to corrosion from the elements (moisture, heat, water, etc.).

We do not cover defect or damaged parts from failure to follow instructions in owner’s manual, improper assembly, acts of God, misuse, neglect, improper storage, commercial use, alterations to the bikes original design or components, modifications with parts not sold by X-Treme, operator error resulting in accident, extreme or stunt ridings, or improper maintenance & upkeep.

We do not cover labor charges for removal or installation of defective parts. Warranty is for replacement parts only.

12 Month (ONE YEAR) Battery Limited Warranty

We offer a full ONE Year Limited Warranty on all bicycle batteries to the original purchaser. Your battery is warranted for any manufactuer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date. Warranty begins the day the bicycle is delivered to you or purchased from a storefront.

X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the battery pack to you.

Battery warranty does not cover defects or damage caused by improper care, charging and maintenance, using a charger not supplied by X-Treme, damage resulting from power surges or water damage.

Wheel Truing

If a bike arrives with a wheel out-of-true (not sufficiently straight or round) due to shipping damage or manufacturer defect we agree to reimburse the cost to get the wheel trued, not to exceed $40 per wheel. All the below requirements must be met in order to qualify for this reimbursement.

1. We must be notified within 5 business days of receiving your bike.

2. You must provide a video of the rim showing that the wheel is not true.

3. The video must show the rim spinning, not just the tire.

4. You must provide us with a receipt indicating that the wheel has been trued.

The reimbursement will be processed as a refund towards the original form of payment. If you purchased from one of the many national dealerships the refund will be processed to your dealer and they will then be responsible for processing your reimbursement.

Return Terms and Conditions:

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Refunds will be for 100% of the entire purchase price including the original shipping costs when a scooter is returned for a refund; within the warranty period only. Extended Warranties purchased will be 100% refunded when a scooter is returned for a refund.

Customer is responsible for returning merchandise at his or her own expense. Freight collect and COD packages will not be accepted & you will be subject to any and all costs incurred.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

At the discretion of X-Treme Scooters, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. *All new units will be charged the 15% restocking fee.

If you would like to proceed with your return request, please reply to your Support Ticket or this email stating that you agree to the terms & conditions. Within your response, please identify whether you are requesting a Refund or Replacement. We will then submit your return request to your dealership of purchase and our management team.

Within 3-4 business days of receiving your agreement to the terms and conditions, a team member from our support department will contact you with further instructions.

PLEASE NOTE: We must receive your agreement to the above terms within 10 days of this correspondence. Failure to do so will result in your return request being automatically denied.