Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer warranty policies.
If you have any issues with your product, please call us at +1 (888) 897 0774 or e-mail support@electricrideco.com and we will assist you with filing a warranty claim with the manufacturer.
X-Treme Warranty Policy
12 Month (ONE YEAR) Limited Warranty for Components (excluding Batteries) & Lifetime Frame Warranty.
X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on bicycle components and a Lifetime frame warranty of all X-Treme Bicycles that are purchased directly from X-Treme or an X-Treme authorized Dealer.
X-Treme bicycle frames are warrantied for the lifetime of the bicycle with the original purchaser. This warranty is for the frame only. X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame. Replacement frame may be from X-Treme scratch & dent stock. Frame replacement is for manufacturer defect only. This warranty excludes corrosion, paint fade or scratches, impact marks or damage, modifications by purchaser, misuse and act of God.
Original purchase receipt is required to establish proof of purchase and establish warranty start date. Your warranty begins the day the bicycle is delivered to you or purchased from a storefront. This warranty covers manufacturer defects and defaults only. All components are warrantied until the end of the Manufacturer’s Limited Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.
We may request some parts be returned for replacement. The cost to return those parts is the responsibility of the purchaser. We will pay for standard shipping service costs on the first & second warranty shipments to the purchaser. Any additional warranty parts will require the customer to pay all shipping costs.
Your warranty will be void if any modifications are made to the original design of the bike. Warranty is non-transferable and we will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme.
What is not covered by Manufacturer’s Limited Warranty?
We do not cover normal wear and tear on any components. Parts such as brake pads, spokes, hand grips, cables and housing, tires, tubes, and chains will not be warrantied unless defect upon arrival.
We do not cover scratch, dents or other cosmetic damage not caused by X-Treme.
We do not cover any components compromised due to corrosion from the elements (moisture, heat, water, etc.).
We do not cover defect or damaged parts from failure to follow instructions in owner’s manual, improper assembly, acts of God, misuse, neglect, improper storage, commercial use, alterations to the bikes original design or components, modifications with parts not sold by X-Treme, operator error resulting in accident, extreme or stunt ridings, or improper maintenance & upkeep.
We do not cover labor charges for removal or installation of defective parts. Warranty is for replacement parts only.
12 Month (ONE YEAR) Battery Limited Warranty
We offer a full ONE Year Limited Warranty on all bicycle batteries to the original purchaser. Your battery is warranted for any manufactuer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date. Warranty begins the day the bicycle is delivered to you or purchased from a storefront.
X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the battery pack to you.
Battery warranty does not cover defects or damage caused by improper care, charging and maintenance, using a charger not supplied by X-Treme, damage resulting from power surges or water damage.
Wheel Truing
If a bike arrives with a wheel out-of-true (not sufficiently straight or round) due to shipping damage or manufacturer defect we agree to reimburse the cost to get the wheel trued, not to exceed $40 per wheel. All the below requirements must be met in order to qualify for this reimbursement.
1. We must be notified within 5 business days of receiving your bike.
2. You must provide a video of the rim showing that the wheel is not true.
3. The video must show the rim spinning, not just the tire.
4. You must provide us with a receipt indicating that the wheel has been trued.
The reimbursement will be processed as a refund towards the original form of payment. If you purchased from one of the many national dealerships the refund will be processed to your dealer and they will then be responsible for processing your reimbursement.
Return Terms and Conditions:
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Refunds will be for 100% of the entire purchase price including the original shipping costs when a scooter is returned for a refund; within the warranty period only. Extended Warranties purchased will be 100% refunded when a scooter is returned for a refund.
Customer is responsible for returning merchandise at his or her own expense. Freight collect and COD packages will not be accepted & you will be subject to any and all costs incurred.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
At the discretion of X-Treme Scooters, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. *All new units will be charged the 15% restocking fee.
If you would like to proceed with your return request, please reply to your Support Ticket or this email stating that you agree to the terms & conditions. Within your response, please identify whether you are requesting a Refund or Replacement. We will then submit your return request to your dealership of purchase and our management team.
Within 3-4 business days of receiving your agreement to the terms and conditions, a team member from our support department will contact you with further instructions.
PLEASE NOTE: We must receive your agreement to the above terms within 10 days of this correspondence. Failure to do so will result in your return request being automatically denied.