Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.
Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.
For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer's return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.
Lunar Scooters Return Policy
Lunar Scooters offers a FULL 30-day bumper-to-bumper part warranty on the whole scooter. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. If you have questions about our warranty, please e-mail support@electricrideco.com.
ONCE A SCOOTER HAS BEEN SHIPPED, IT CANNOT BE RETURNED. We will, however, during the 30-day warranty period, provide you with free replacement parts and free shipping. Any labor required to make warranty repairs is the purchaser’s responsibility and is not covered by Lunar Scooters. Lunar Scooters will not be responsible for shipping charges on received or refused packages, part returns, or scooter returns. Freight collect and COD packages will not be accepted. Insured shipping and handling fees are FREE to anywhere in the continental USA. If you live outside the USA, email us for a shipping quote. WE INSPECT THE SCOOTER BEFORE PACKAGING AND THE LUNAR SCOOTER SHIPS IN A VERY THICK PACKAGE THAT IS SURROUNDED BY A STYROFOAM MOLDED SHELL INSIDE THE THICK BOX. THIS HELPS PROTECT THE LUNAR SCOOTER DURING THE SHIPPING PROCESS AND IS ALL DONE FOR QUALITY ASSURANCE.
Legal Disclaimer
Lunar Scooter products (electric/gas motorized scooters) are designed for recreational and/or for personal transportation of a single rider with proper safety equipment. It is not suitable for handicapped persons or persons with limited mental or physical capacities. The product is to be used only on safe, dry, smoothly paved or hard-packed surfaces, in accordance with local regulations. Please remember to always wear a helmet!
There are inherent dangers to using motorized scooters. Purchaser shall use products at their own risk, Lunar Scooters will not be held liable under any circumstance for incidental or consequential loss or damage or injury due to the direct or indirect use, misuse or abuse of any product purchased from Lunar Scooters, including any malfunction.
Although there are no uniform legal age restrictions for the use of motorized scooters, we recommend that only individuals of legal age use any of the scooters sold by Lunar Scooters. Children may use products under adult supervision and under the guardian’s own discretion. Check with your local authorities for area-specific rules and regulations. The adult guardian assumes all responsibilities associated with the use of these products by minors. Customers understand that the use of these products can cause injury or death. To prevent it, we strongly recommend the use of the safety equipment such as helmet and knee pads. The user holds seller and his agents harmless from any liability. Purchaser obtains his/her own insurance. Seller assumes no suitability of any of these products as to size, age and other factors largely depend on personal discretion.
Products are not regulated by the U.S. Department of Transportation as motor vehicles, therefore, they do not necessarily comply with the Federal Motor Vehicle Safety Standards. It is the customers’ responsibility to check with their local authority since the law varies state by state.
Release
The User releases Lunar Scooters, its officers, agents, sponsors and employees from claims, demands and damages (both actual and consequential), of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with items purchased.
Limitation of Liability
In no event shall Lunar Scooters or its suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with items purchased from us or this agreement (however arising, including negligence). Our liability, and the liability of our suppliers, to you or any third parties in any circumstance is limited to the User’s cost of qualifying products purchased at the time of entering into the agreement. Qualifying products as acceptable for return as outlined in the return policy.
Disclaimer of Warranty
Product information is provided on an “as is” basis, without warranty of any kind, either expressed or implied, including, without limitation the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The entire risk as to the performance of or arising out of the use of products purchased is borne by the User. Lunar Scooters makes no warranty regarding the accuracy of information about products. All product information is provided by a third party and is said to be true to the best of our knowledge. All product information available to us is made available to the user.
Indemnification
User hereby agrees to defend, indemnify and hold harmless Lunar Scooters, its officers, directors, employees, and agents, for any loss or damages awarded by a court of competent jurisdiction resulting from any claim, action, or demand, including reasonable attorneys’ fees, arising out of or related to products purchased on this website, or the violation of the agreement by the User. Any over the phone and or email support given will also indemnify and hold harmless Lunar Scooters, its officers, directors, employees and agents.
Purchasers Responsibility
You must inspect all equipment before using it and to take full responsibility for assuring that the equipment is in good working order and safe to use. You further understand that you are responsible for damage to equipment. Purchaser understands the nature of motor scooter riding and motorcycle related activities and acknowledges that Purchaser is qualified to operate said motor scooter, and is in proper physical condition to participate in such activity. Purchaser agrees to assume all risks when allowing others to operate Purchaser scooter. If purchaser is not familiar with the nature of motor scooter riding, purchaser should seek professional training before operating a scooter.
Inherent Risks
Warning! Scooter riding activities involve the risk and danger of serious bodily injury including, but not limited to, disability, paralysis, dismemberment, and death. These inherent risks and dangers may be caused by purchasers own actions or inactions, the actions or inactions of others, participating or not participating in the activity, the condition in which the activity takes place, or the negligence of others. There may be additional risks, including social and economic loss, either known or unknown to purchaser, not readily foreseeable, and purchaser fully accepts and assumes responsibility for all such risks, losses, costs, and damages incurred as a result of purchasers participation in scooter riding activity.
Operation, Registration, and License
Purchaser is responsible for registering and operating the motor scooter in accordance with local and state laws and ordinances. Seller makes no representations that the motor scooter is legal for operation in your City and State.
Customers have read and understood the use of these products before purchasing.
This shall not act a waiver of any implied warranties which customers retain, as provided by law.
When purchasing from or submitting an order to Lunar Scooters, you acknowledge that you have read and understand our disclaimer, and agree to these as the terms of sale.
Lithium and Lead Acid Battery Care
Never leave your charger plugged into the wall or scooter longer than suggested charge time outlined in manual. It could burn out the charger or damage the battery if the charger doesn’t cut off & turn to a green light, ALWAYS LEAVE LITHIUM BATTERY IN THE CASE WHEN CHARGING & NEVER LET THE BARE LITHIUM BATTERY or THE CHARGER SIT ON METAL WHILE CHARGING & KEEP CHARGER AT LEAST 12” AWAY FROM THE BATTERY WHEN CHARGING. ALSO, RECOMMEND NEVER CHARGING A LITHIUM BATTERY INSIDE YOUR HOUSE & THE BEST PLACE IS TO CHARGE OUTSIDE & NOT NEAR ANYTHING THAT IS FLAMMABLE. YOU DON’T WANT TO RISK FORGETTING ABOUT YOUR CHARGER BEING CONNECTED TO THE BATTERY FOR LONGER THEN SUGGESTED, WHICH GIVES YOU A VERY SMALL CHANCE IT COULD OVERCHARGE AND CATCH ON FIRE LIKE ANY LITHIUM BATTERY.
Arbitration / Dispute Resolution
For any and all Claims, you and we hereby agree to binding individual arbitration before the American Arbitration Association (“AAA”) under the Federal Arbitration Act (“FAA”), and agree not to sue in court in front of a judge or jury. Any arbitration brought hereunder will be heard by a single arbitrator under the AAA’s then-current Rules for Commercial Arbitration. The parties shall select a mutually acceptable arbitrator who is experienced in contract law; however, if the parties cannot promptly agree on an arbitrator, then the arbitrator shall be selected by the AAA. The cost of the arbitrator will, initially, be split between the parties; however, the party prevailing in the action shall be entitled to receive an award of the reasonable attorneys’ fees and costs that such party incurred in the arbitration. Including those fees incurred in any subsequent enforcement or appellate proceedings.
Class action lawsuits, class-wide arbitrations, private attorney-general actions, and any other proceeding where someone acts in a representative capacity, shall not be permitted under this Agreement, and you hereby expressly waive your right to bring or participate in, any such action.
You agree that any Claim must be brought by you within one (1) year following the date on which the Claim first accrued (and not on the date of discovery of the claim), otherwise you waive permanently your right to bring the applicable Claim. The venue for any arbitration brought hereunder, including any other proceeding brought to challenge or determine the proper venue hereunder, shall exist solely and exclusively in Philadelphia, Pennsylvania. Pennsylvania law shall govern the interpretation and enforcement of this Agreement.
Electric Ride Co. Return Terms
- To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
- Returns may be requested by sending an email to support@electricrideco.com with your order number.
- If your return is accepted, we’ll send you instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
- We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
- If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
- If your order has shipped, you will be responsible for actual return shipping charges.
- Original shipping charges included in the purchase price of the product are non-refundable.
- We will refund the product price minus the applicable fees and charges.
- Refunds will be credited to the same payment method used when the original purchase was made.
- Please allow 5 business days for the refund to be processed once the item is delivered back to us.
Additional Information
- It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
- If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.
Cancellations
- All cancelled orders are subject to a 5% cancellation fee.
- This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
- If your order has not been shipped yet, this is the only fee you will incur.
- If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will address the issue.
Defective Merchandise
All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the "WARRANTY" tab on the product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product.
Please note that for returns of defective products, it is the customer's responsibility to repackage the product in the original packaging. Please make sure to keep the original packaging even if it has been damaged as the packaging can be patched up. If the customer has thrown away the original packaging then it is the customer's responsibility to repackage the product at their own cost.
Some of our suppliers may refuse returns if the original packaging has been thrown away.
Incorrect Product Specifications and/or Pictures
Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed pictures, usually due to product improvements over time. Electric Ride Co. is not responsible for original or return shipping fees should the specs or pictures be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.
Exchanges
We do not offer exchanges. If you’d like a different item you will need to return the initial order and place a new order.
Contact Us
Have a question? Please contact us:
E-mail: info@electricrideco.com
Call: +1 (888) 897 0774