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Fiido D11 36V/11.6Ah 250W Folding Electric Bike

  • Sale
  • $1,099.00
  • Regular price $1,199.00

  • LIMITED TIME FLASH SALE! UNLOCK DISCOUNT CODE to get Extra $54.95 Off
  • FAST & FREE SHIPPING to contiguous United States & more countries (details in shipping tab below)
  • LOW PRICE GUARANTEE we'll match or beat any authorized dealer's price
  • FINANCING AVAILABLE with Klarna & Shop Pay at checkout
  • NO SALES TAX or any hidden costs
  • AUTHORIZED DEALER for all brands we sell
  • HAVE A QUESTION? Call us at +1 (888) 897 0774

Please Note: Fiido has stopped stocking the D11 in the US. It is only available in the EU and UK. We recommend the D21 as an alternative in the US.

FIIDO D11

Take A Closer Look

250W HIGH-EFFICIENCY MOTOR

The 35nm 250W brushless geared motor hidden in the 20-inch rear wheel provides tremendous power even with its compact size and light weight, which is the reason why it can easily overcome rugged and steep roads with extremely low energy consumption.

SPECIALLY DESIGNED BATTERY

The battery is concealed in the seat tube, making it look like an ordinary bicycle at first glance. Despite being so compact, the range can reach 100 km (62 miles) under the electric moped mode. Furthermore, the battery is removable meaning that you can get it powered anywhere at any time.

Dimensions

The unique aesthetics of the D11 truly achieves the perfect balance between form and function.

What's in the Box?

  • D11
  • Charger
  • Adapter
  • Pedals
  • Open ended spanner
  • Allen keys
  • Fenders

Review Videos

MODEL

Fiido D11

Motor 250W Brushless geared

Voltage

36V 

Battery 

11.6Ah

Charging time

7 hours

Moped mode range

80-100 km (50-62 miles)

Max speed

25 km/h (15.5 mph)
Note: speed limiter can be unlocked

Working temperature

-10~50°C

Frame material

Aluminium alloy

Color

Sky blue

Max load

120 kg (265 lb)

Net weight 

17.5 kg / 38.6 lb (with battery)

Tire size

20 x 1.75 inch

Ebike size

1480mm x 570mm x 1100mm (58.3 x 22.4 x 43.3 inches)

Folding size

800mm x 400mm x 740mm (31.5 x 15.7 x 29.1 inches)

We offer Fast & Free Shipping on all products in the contiguous United States and other countries (see brand shipping information below). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight. If you are shipping to Alaska, Hawaii or outside the United States and have any questions then please Contact Us.

NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment. Rest assured that we will do our best to get your package to you ASAP.

Feel free to contact us by phone at +1 (888) 897 0774 or email us at info@electricrideco.com with any questions you may have.

Fiido Shipping Info

Order processing time is 2-3 business days.

United States

Free shipping with FedEx to the contiguous United States (excludes Alaska and Hawaii).

Shipping transit time is 1-5 business days depending on your location.

Canada

Free shipping to Canada from warehouse in Montreal. Shipping transit time is 7-10 business days. There are no customs duties or taxes applicable.

NOTE: Only Fiido X, M1 Pro and T1 ship to Canada at present.

Europe

Free shipping from Poland warehouse to the following countries:

Austria Belgium Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Shipping transit time is 5-9 business days except for Ireland which is 7-15 business days. There are no customs duties or taxes applicable.

Orders cannot be delivered to outlying islands.

UK

Free shipping to the UK from local warehouse. Shipping transit time is 4-6 business days. There are no additional customs duties or taxes applicable.


Electric Ride Co. Shipping Process

Order Confirmation

  • As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
  • As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
  • If your item is on backorder or unavailable, we will reach out to you via e-mail.
  • If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment

  • If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
  • We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
  • If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at support@electricrideco.com

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will process an insurance claim on your behalf.

Freight LTL Shipments

  • Note: Only applies to certain products such as large scooters.
  • When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
  • You need to be at the delivery address during the delivery window to receive and sign for the item. 
  • The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday to Friday. The delivery times can only be scheduled in delivery windows of 8am - 12pm or 12pm - 4pm. Depending on the freight company the delivery window may differ. A fixed delivery time, i.e. 9am, cannot be scheduled. It can only be scheduled in a delivery window time frame. 
  • Please make sure the phone number you entered at checkout is a good number to contact you at.
  • Don't screen your calls until your item has been delivered. 
  • The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
  • Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at Time of Product Delivery
  1. Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing:
  • Carton damage requires visual inspection of contents of the unit. 
  • We recommend immediate inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork, take photos of the damage, and notify us immediately by sending an e-mail with photos to support@electricrideco.com
  • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
  • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier.

    Contact Us

    Have a question? Please contact us:

    E-mail: info@electricrideco.com
    Call: +1 (888) 897 0774

    Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.

    Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.

    For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer's return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.

    Fiido Return Policy

    • If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24 hours after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24 hours. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
    • If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
    • You must first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.
    • We will help you cancel the order and process to refund you, and the refund takes 1-2 business days back to your account.
    • Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to depreciation fee and transportation fee.
    • Acceptance time for return and exchange:within 15 days upon arrival; We will offer full refund or exchange if the product has major defects and is damaged (Without packaging damage and deliberate damage), the freight does not need to be borne by the customer; The round-trip shipping cost will borne by customer for personal reasons like dislike (Not product quality issue)Our warranty policy will be in effect upon the receipt of goods.
    • Please note that all accessories do not support returns. Once the package is received for purchase, the item cannot be returned. If the damage is caused by transportation, the quality of the accessories is defective, and the accessories have not been delivered for more than 35 days, we will refund the full amount within 1-2 business days after confirmation, or compensate for the new accessories for a new round of transportation .

      Contact

      For after-sales service, please contact support@electricrideco.com

      Please include following information:

      1. Platform of the purchase, such as Fiido.com, Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
      1. Order number/ID/Date
      1. The email and shipping address you used when placed order
      1. Pictures/Short videos of the problems and a brief description of the problems

      Please contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded. Refund will take 1-2 business days back to your account depending on what payment method you use.


      Electric Ride Co. Return Terms

      • To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
      • Returns may be requested by sending an email to support@electricrideco.com with your order number.
      • If your return is accepted, we’ll send you instructions on how and where to send your package.
      • Items sent back to us without first requesting a return will not be accepted.
      • We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
      • If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
      • If your order has shipped, you will be responsible for actual return shipping charges.
      • Original shipping charges included in the purchase price of the product are non-refundable.
      • We will refund the product price minus the applicable fees and charges.
      • Refunds will be credited to the same payment method used when the original purchase was made.
      • Please allow 5-10 business days for the refund to be processed once the item is delivered back to us.

       Additional Information

      • It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
      • If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
      • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

      Cancellations

      • All cancelled orders are subject to a 5% cancellation fee.
      • This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
      • If your order has not been shipped yet, this is the only fee you will incur.
      • If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

      Damages

      Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will process an insurance claim on your behalf.

      Defective Merchandise

      All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the "WARRANTY" tab on the product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product.

      Exchanges

      We do not offer exchanges. If you’d like a different item (different size / color / model, etc.) you will need to cancel or return the initial order and place a new order.

      Contact Us

      Have a question? Please contact us:

      E-mail: info@electricrideco.com
      Call: +1 (888) 897 0774

      We work very hard to ensure that we offer the absolute best prices online. Most of our suppliers have a minimum advertised price policy which dealers have to follow. If you find another online store that offers a lower price than us within 30 days of your purchase date then please let us know. As long as the dealer is not breaking the minimum advertised price policy, we will refund the price difference to your original payment method.

      We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date we will refund the difference as well.

      To request your partial refund simply e-mail us a link to the same product on our website or on our competitors’ website along with your order number within 30 days from the date of your order and we will process the credit accordingly.

      Our Price Match Policy has some limitations:
      • You must purchase the item from our website before requesting our Price Match Policy.
      • Black Friday promotions and promotions such as rebates and "buy one, get one free" offers are not eligible.
      • The item must be in stock on the competitors’ website.
      • The competitor must be an online store, they may not have a retail location.
      • The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).
      • The competitor must be an Authorized Retailer of the product in question.
      • The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.

      If you want to check if we can price match a product before you place your order, please Contact Us.

      The following brands are excluded from the Price Match Policy:

      Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer warranty policies.

      If you have any issues with your product, please call us at +1 (888) 897 0774 or e-mail support@electricrideco.com and we will assist you with filing a warranty claim with the manufacturer.

      Fiido Warranty Policy

      The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge. 

      After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.

      Warranty Coverage

      One of the following conditions does NOT qualify for warranty:

      1. Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
      2. Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
      3. Failure caused by improper use or storage by the user, or accident.
      4. No warranty card, or warranty card inconsistent with the bicycle.
      5. Vulnerable parts and consumables do not enjoy guarantees for repair, replacement or compensation of fault products, including brake seat bags, plastic parts, spokes, rims, brake cables, surface scratches, etc.
      6. The cost of repairing in other repair shops without the consent of the special maintenance organization.
      7. Slight scratches or damage to the outer shell caused by the logistics transportation of the accessories are not warranted.
      8. Scratched or broken lead fittings are not warranted.

        Contact

        support@electricrideco.com

        Please include following information:
        1. Platform of the purchase, such as fiido.com, Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
        1. Order number/ID/Date
        1. The email and shipping address you used when placed order
        1. Pictures/Short videos of the problems and a brief description of the problems

        Please contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.

        Why Buy From Us?

        • We are an Authorized Dealer for all the brands we sell.
        • We offer Fast and Free Shipping to the contiguous U.S. and more.
        • Low Price Guarantee - we'll match or beat any authorized dealer's price.
        • We offer Financing options with Klarna & Shop Pay at checkout.
        • No Sales Tax or any hidden costs.
        • We strive to offer the Best Customer Service in the industry.
        • Guaranteed Secure Checkout – we value your privacy.

        Customer Reviews

        Based on 1 review
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        H
        Higgin Ko
        LOVE this Bike!

        I really love this bike. It meets all my requirements including portability, which was the top priority for me to pick an e-bike. I'm able to put my D11 in the front seat of my convertible car. I don't need much power and range. All I need is to load my bike in my car to get to bike routes and ride my bike for fun as well as exercise.

        Here is why I give this bike a grade A. There's a steep hill in my neighborhood and I couldn't make it up with my Brompton folding bike, which is why I wanted buy a new bike. Using PAS 2 on my Fiido D11, it was very easy to get to the top of the hill maintaining 10 km/h. I didn’t even have to use PAS 3. I've seen so many folks on YouTube having a hard time riding up hills with the D11 and I don't know why.

        I highly recommend this bike and received great customer service from Electric Ride Co.