Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer warranty policies.
If you have any issues with your product, please call us at +1 (888) 897 0774 or e-mail support@electricrideco.com and we will assist you with filing a warranty claim with the manufacturer.
SoverSky Warranty Policy
The warranty period of SoverSky scooters is 12 months as of the date of delivery. In the event of a non-artificial performance failure, the customer may contact support@electricrideco.com
The warranty period of the battery pack, motor and controller is 12 months. Other consumable accessories shall not be covered by the warranty service over 3 months. Within the warranty period, we'll offer free parts but the shipping cost should be paid by the customer.
Note: Please confirm the integrity of the package at the time of signing for acceptance of the goods.
What is Covered
Below key parts of your scooter, will be repaired or replaced (if repair is not possible) during the stated warranty period if you have any of the following manufacturing or design faults under normal use:
- Motor faults
- Mother Board or Computer Control faults
- Battery faults
- Adaptor faults
Please Note: SoverSky will provide instructions for installing replacement parts but will not cover any labor costs if the customer is unable to install the parts themself.
What is Not Covered
If you have an issue with your purchased product that is not a manufacturing fault, not covered under warranty or after the warranty period, we are happy to help you get it properly fixed for a reasonable cost, or to give you free advice on how to get it fixed.
Also, if you need spare parts for your purchased order that is not covered or outside the warranty period, we are here to provide it for you at the the lowest cost.
The following cases are not covered under the manufacturer warranty:
- When the warranty period is expired.
- When the product or any of its components have been opened, altered or modified by someone other than the manufacturer.
- Wear-and-tear damage of vulnerable components such as wheels, tyres, or battery lifespan.
- Damage caused by product misuse or abuse like (but not limited to) dropping, collision, jumps, grinding, heavy shaking, abrasion or bad storage.
- Damage caused by riding in very rough conditions or on a very rough surface.
- Damage caused by Water. Most of our products have some level of proofing against dust and wet conditions, but they are NOT water-proof.
- Damage caused by overloading, over the designed maximum load.
- Cosmetic damages like (but not limited to) scratches.
In All Cases
Whether the problem is covered under warranty or not, be sure that we are going to help you anyway.
Let us know what is the problem exactly, better with pictures to illustrate. Our experts will carefully diagnose the issue and spot it.
Be aware that it's your responsibility to ship the item to the manufacturer repair centre properly without it being damaged during delivery.
For warranty issues, please contact: support@electricrideco.com