Original price paid - $2,584
After $150 partial refund - $2,434
(This bike is pretty much the Chinese CP-6 model)
Firstly, I just want to start off by saying I never enjoy taking time out of my day to write a review, so when I do it's usually because I've had a very positive or negative experience with a product or service I paid for. This review was prompted by a negative experience, unfortunately.
Before I mention the issues I had with my purchase, I just want to thank Angelica G. from Electric Ride Co. for providing great customer service in spite of the issues I had with Soversky (the actual company that sold the bike).
Issues:
1. I received the wrong color from Soversky.
(Supposed to be Black...I got bright Red instead)
2. Soversky failed to include the detachable trunk.
(at the time of this review I still haven't received it)
3. UNSAFE cheap plastic "securing" the front turn signals & LCD display screen!!!
(This is the worst part for me...the other two issues are tolerable)
Suggestions:
1. ALWAYS use sturdy durable materials to secure the important electronics on a vehicle that is intended and expected to be used on the road (i.e. headlights, turn signals, screens, etc...)!!!!
2. Never accept a design being of foreign manufacture as an excuse for poor/unsafe quality features!
- Given the fact that many of Soversky's vehicles are ACTUALLY based off of foreign models of electric vehicles outside the United States, it's even less acceptable that the quality is NOT cared about more (especially when it concerns safety), because most of the ACTUAL work is being done by the FOREIGN manufacturers that ACTUALLY design the bike!!!
3. Don't initially ask people if they want to return a relatively big and difficult to ship item after they were inconvenienced by receiving the wrong version or model! You're just asking the already inconvenienced person to inconvenience themselves again by going through the annoying process of trying to find a way to repackage the product after inspecting it, and finding a carrier that's willing and capable of shipping it back!
*Note - Because I was sent the wrong color and the trunk was missing, I received a partial refund of $150 from Soversky after I notified Angelica G. from Electric Ride Co. of my issue.
I'd be lying if I said that I was satisfied with the refund I received after I started putting my bike together and discovered the other quality/safety issues I came across. I became progressively more annoyed with the poor quality of the plastic the more I began assembling.
I don't give fake reviews on ANYTHING...EVER, and I never shy away from complete honesty when giving my opinion or assessment on something. This poor review IS NOT meant to imply in any way whatsoever that Soversky should be defined as a company by my anecdotal negative experience with one of their products! I will, however, be screenshotting or screen recording the uploading of my review to test the transparency of this online customer review board just in case my review isn't visible for any particular reason. I do this as a contingency, NOT because I have any reason to doubt the transparency of this customer review board at this present time.
Sometimes unfortunate things happen, but that doesn't mean it's the end of the world. The very reason I share my honest unfiltered experience is for the sole purpose of providing the necessary feedback every company needs to aid in the qualitative progression of the goods or services they offer.
*(Hopefully the videos I uploaded play successfully)