Exway Flex ER Electric Skateboard

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  • $749.00
  • Regular price $899.00

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Exway Flex ER

Redefining Ride Quality

The result of rounds of attentive fine-tuning, the Flex and Flex ER are Exway’s budget-friendly boards of choice for riders of all levels. With an upgraded ESC for increased performance, a refined deck design for the optimal balance of flex and stability, and an Extended Range battery pack, the new Flex ER redefines value – without compromising on performance and quality.

Redefining Value

NEXT GENERATION PERFORMANCE

An upgraded ESC and custom-tuned 2×1000W BLDC motors bring increased torque and power.

MORE RANGE

Perfect for all day cruising with up to 45km/28mi of range on a single charge.

FLEXIBLE DECK

Flexible yet stable, the new deck sports a refined concave and optimized flex profile, ensuring a smooth and pleasant ride.

ELASTIC COMPOSITE DECK

Constructed with bamboo, maple and fiberglass, the new deck enjoys a ride quality worth more than the sum of its parts.

STURDY RKP TRUCK

Exway's stable 45º 8-inch Trist trucks are stronger than your average e-skate trucks and CNC machined for beauty.

BASH GUARDS INCLUDED

Front and rear wear-resistant TPU bumpers come standard to protect the deck from impacts. Ride hard!

HIGH REBOUND URETHANE

With 90% rebound and a highly durable custom formula, these urethane wheels will take you farther and faster with more comfort.

Extended Range For All-Day Freedom

The new 345Wh ER battery increases range by 60% over the 216Wh SR battery, giving riders up to 45km/28mi of fun-filled cruising. Paired with Exway’s 200W fast charger, it takes just 50 minutes to charge the ER battery from 30% to 80%. No more range anxiety.

Advanced and Safe Battery Management

Our battery design went through multiple rounds of iterations to achieve industry-leading safety and stability. And with the cells potted in a thermally conductive composite, the battery is protected from road vibrations, moisture, and overheating.

ENERGY EFFICIENT REGENERATIVE BRAKES

When the brakes are engaged, the Flex’s motors turn into generators, using the rider’s momentum to recharge the battery.

EXWAY PATENTED QUICK-SWAP DRIVETRAIN

Hub motor for stealth, or Belt motor for power and versatility. Swap one for the other to get a brand new ride feel.

SMART BATTERY SYSTEM

Recharge and ride with confidence! The replaceable battery pack is IP55 rated with an IP68 interface to ensure the safety and stability of the system.

Next-Generation Performance

2000W Peak Power, 4 Speed Modes, High-Performance ESC.
The Flex ER uses dual 1000W BLDC motors – powered by Exway’s new ESC. Experience a rush of adrenaline every time you take off with 25% more power at your fingertips.

Super Deck Super Flex

Multi-Layer Laminate, Built to Last, Refined Fit and Finish.
Redefining flexible electric skateboards with a refined concave and optimized flex profile. The new deck on the Flex ER minimizes foot fatigue and maximizes ride comfort without sacrificing stability.

Wait Less, Ride More

Exway's 200W fast charger lets you recharge the Flex in the time it takes for a quick lunch, and the 100-240V input allows for worldwide compatibility. Built-in protections for overcharge, over-temperature, short circuit, and more let you rest easy while charging.

Smart App and Remote

With the Exway App, customize each riding mode's acceleration and brake strength to suit your riding needs.
Enable Turbo mode, cruise control, ride mode lock, and other features in the app. With the smart remote, turn your board on or off with the remote button. Cycle through riding modes, toggle forward/reverse, activate cruise control and more.
Designed (and patented) with ergonomics in mind, the remote is coated with a soft-touch yet durable composite for a comfortable grip.

Take It Anywhere

Easily put it in the trunk, bring it onto public transit, to the mall, cafe, library, etc. The Flex ER is portable enough to go wherever you go.

Compare

Flex Hub

Flex Belt

Flex ER Hub

Flex ER Belt

Flex Pro Belt

Top Speed

40kph/25mph

40kph/25mph

45kph/28mph

45kph/28mph

50kmh/31mph

Battery Capacity

216Wh

216Wh

345Wh

345Wh

345Wh

Range

17miles/27km

16miles/25km

28miles/45km

28miles/45km

25miles/40km

Drivetrain

Hub V3

Riot V2

Hub V3

Riot V2

Riot V2

Deck

Flexy composite
Bamboo, maple, fiberglass

Flexy composite
Bamboo, maple, fiberglass

Flexy composite
Bamboo, maple, fiberglass

Flexy composite
Bamboo, maple, fiberglass

Flexy composite
Bamboo, maple, fiberglass

Deck Size

940x294x140mm

940x294x140mm

940x294x140mm

940x294x140mm

970x310x142mm

Weight

7.7kg/17.0lbs

7.8kg/17.2lbs

8.2kg/18.1lbs

8.3kg/18.3lbs

9.8kg/21.6lbs

Peak Output Power

1512W

1512W

1512W

1512W

2520W

Standard Charger Wattage

51V

51V

51V

51V

51V

Warranty

12 months

12 months

6 months

6 months

6 months

Trucks

Trist 8"RKP
(Forged+CNC)

Trist 8"RKP
(Forged+CNC)

Trist 8"RKP
(Forged+CNC)

Trist 8"RKP
(Forged+CNC)

Trist 8"RKP
(Forged+CNC)

Remote

R2
Bluetooth 4.0

R2
Bluetooth 4.0

R2
Bluetooth 4.0

R2
Bluetooth 4.0

R3
Bluetooth 5.0

App

Exway

Exway

Exway

Exway

ExSkate

Wheels

85*56mm 76A

85*56mm 76A

5*56mm 76A

5*56mm 76A

90*64mm 76A

Charging Time

3.6H

3.6H

2.3H

2.3H

210W: 2.3H
400W: 1.2H

Standard Charger

75W Standard Charger

75W Standard Charger

200W Quick Charger

200W Quick Charger

210W GaN charger

Suitable Wheel Size

80~120mm

80~120mm

80~120mm

80~120mm

80~120mm

Max Load

180kg/400lbs

180kg/400lbs

180kg/400lbs

180kg/400lbs

200kg/400lbs

Hills

30%

30%

30%

30%

40%

What's In The Box?

Flex ER Hub

Flex ER Belt

  • Exway Flex ER Hub × 1
  • Quick Charger × 1
  • AC Power Cable × 3
  • Smart Remote × 1
  • USB cable × 1
  • Torx Wrench × 1
  • Skate Tool × 1
  • Manual × 1
  • Exway Flex ER Belt × 1
  • Quick Charger × 1
  • AC Power Cable × 3
  • Smart Remote × 1
  • USB cable × 1
  • Torx Wrench × 3
  • Skate Tool × 1
  • Manual × 1

FAQ

1. What is the difference between the Flex ER Hub and the Flex ER Belt models?

The Flex ER has the option of two different drive trains: Belt drive train and Hub drive train. Here are the differences:

  1. The Flex ER Belt torque is more than the Flex ER Hub torque, so it's slightly easier riding the board uphill.
  2. There is a larger variety of wheels that can be installed on the Flex ER Belt compared to the Flex ER Hub.
  3. Riding the Flex ER Hub is quieter than the Flex ER Belt. The FLEX ER Belt makes a bit of noise.

Aside from the drive train, the specs are similar and the drive train is swappable.

2. Is this skateboard waterproof?

The water-resistance of the skateboard is IP55, which is resistant to splashes and dust under normal conditions, but if you ride in a puddle or where the water level is high, or even immerse your skateboard in water, the water is likely to enter the electrical parts and cause damage.
Please do not ride in the rain or any wet ground with water, this will cause a high risk of water damage and may cause the motor bearings to rust and make noise.

Review Videos


Customer Reviews

Based on 1 review
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F
Floris renier de Vlaming (South Holland, Netherlands)
It is a fantastic skateboard

i would recommend the exway flexer. Electric ride co has a great service. they respond quickly to emails and they deliver quickly.

Thanks for your review Floris! Enjoy your Flex ER :)

Exway Flex ER

Redefining Ride Quality

The result of rounds of attentive fine-tuning, the Flex and Flex ER are Exway’s budget-friendly boards of choice for riders of all levels. With an upgraded ESC for increased performance, a refined deck design for the optimal balance of flex and stability, and an Extended Range battery pack, the new Flex ER redefines value – without compromising on performance and quality.

Redefining Value

NEXT GENERATION PERFORMANCE

An upgraded ESC and custom-tuned 2×1000W BLDC motors bring increased torque and power.

MORE RANGE

Perfect for all day cruising with up to 45km/28mi of range on a single charge.

FLEXIBLE DECK

Flexible yet stable, the new deck sports a refined concave and optimized flex profile, ensuring a smooth and pleasant ride.

ELASTIC COMPOSITE DECK

Constructed with bamboo, maple and fiberglass, the new deck enjoys a ride quality worth more than the sum of its parts.

STURDY RKP TRUCK

Exway's stable 45º 8-inch Trist trucks are stronger than your average e-skate trucks and CNC machined for beauty.

BASH GUARDS INCLUDED

Front and rear wear-resistant TPU bumpers come standard to protect the deck from impacts. Ride hard!

HIGH REBOUND URETHANE

With 90% rebound and a highly durable custom formula, these urethane wheels will take you farther and faster with more comfort.

Extended Range For All-Day Freedom

The new 345Wh ER battery increases range by 60% over the 216Wh SR battery, giving riders up to 45km/28mi of fun-filled cruising. Paired with Exway’s 200W fast charger, it takes just 50 minutes to charge the ER battery from 30% to 80%. No more range anxiety.

Advanced and Safe Battery Management

Our battery design went through multiple rounds of iterations to achieve industry-leading safety and stability. And with the cells potted in a thermally conductive composite, the battery is protected from road vibrations, moisture, and overheating.

ENERGY EFFICIENT REGENERATIVE BRAKES

When the brakes are engaged, the Flex’s motors turn into generators, using the rider’s momentum to recharge the battery.

EXWAY PATENTED QUICK-SWAP DRIVETRAIN

Hub motor for stealth, or Belt motor for power and versatility. Swap one for the other to get a brand new ride feel.

SMART BATTERY SYSTEM

Recharge and ride with confidence! The replaceable battery pack is IP55 rated with an IP68 interface to ensure the safety and stability of the system.

Next-Generation Performance

2000W Peak Power, 4 Speed Modes, High-Performance ESC.
The Flex ER uses dual 1000W BLDC motors – powered by Exway’s new ESC. Experience a rush of adrenaline every time you take off with 25% more power at your fingertips.

Super Deck Super Flex

Multi-Layer Laminate, Built to Last, Refined Fit and Finish.
Redefining flexible electric skateboards with a refined concave and optimized flex profile. The new deck on the Flex ER minimizes foot fatigue and maximizes ride comfort without sacrificing stability.

Wait Less, Ride More

Exway's 200W fast charger lets you recharge the Flex in the time it takes for a quick lunch, and the 100-240V input allows for worldwide compatibility. Built-in protections for overcharge, over-temperature, short circuit, and more let you rest easy while charging.

Smart App and Remote

With the Exway App, customize each riding mode's acceleration and brake strength to suit your riding needs.
Enable Turbo mode, cruise control, ride mode lock, and other features in the app. With the smart remote, turn your board on or off with the remote button. Cycle through riding modes, toggle forward/reverse, activate cruise control and more.
Designed (and patented) with ergonomics in mind, the remote is coated with a soft-touch yet durable composite for a comfortable grip.

Take It Anywhere

Easily put it in the trunk, bring it onto public transit, to the mall, cafe, library, etc. The Flex ER is portable enough to go wherever you go.

Compare

Flex Hub

Flex Belt

Flex ER Hub

Flex ER Belt

Flex Pro Belt

Top Speed

40kph/25mph

40kph/25mph

45kph/28mph

45kph/28mph

50kmh/31mph

Battery Capacity

216Wh

216Wh

345Wh

345Wh

345Wh

Range

17miles/27km

16miles/25km

28miles/45km

28miles/45km

25miles/40km

Drivetrain

Hub V3

Riot V2

Hub V3

Riot V2

Riot V2

Deck

Flexy composite
Bamboo, maple, fiberglass

Flexy composite
Bamboo, maple, fiberglass

Flexy composite
Bamboo, maple, fiberglass

Flexy composite
Bamboo, maple, fiberglass

Flexy composite
Bamboo, maple, fiberglass

Deck Size

940x294x140mm

940x294x140mm

940x294x140mm

940x294x140mm

970x310x142mm

Weight

7.7kg/17.0lbs

7.8kg/17.2lbs

8.2kg/18.1lbs

8.3kg/18.3lbs

9.8kg/21.6lbs

Peak Output Power

1512W

1512W

1512W

1512W

2520W

Standard Charger Wattage

51V

51V

51V

51V

51V

Warranty

12 months

12 months

6 months

6 months

6 months

Trucks

Trist 8"RKP
(Forged+CNC)

Trist 8"RKP
(Forged+CNC)

Trist 8"RKP
(Forged+CNC)

Trist 8"RKP
(Forged+CNC)

Trist 8"RKP
(Forged+CNC)

Remote

R2
Bluetooth 4.0

R2
Bluetooth 4.0

R2
Bluetooth 4.0

R2
Bluetooth 4.0

R3
Bluetooth 5.0

App

Exway

Exway

Exway

Exway

ExSkate

Wheels

85*56mm 76A

85*56mm 76A

5*56mm 76A

5*56mm 76A

90*64mm 76A

Charging Time

3.6H

3.6H

2.3H

2.3H

210W: 2.3H
400W: 1.2H

Standard Charger

75W Standard Charger

75W Standard Charger

200W Quick Charger

200W Quick Charger

210W GaN charger

Suitable Wheel Size

80~120mm

80~120mm

80~120mm

80~120mm

80~120mm

Max Load

180kg/400lbs

180kg/400lbs

180kg/400lbs

180kg/400lbs

200kg/400lbs

Hills

30%

30%

30%

30%

40%

What's In The Box?

Flex ER Hub

Flex ER Belt

  • Exway Flex ER Hub × 1
  • Quick Charger × 1
  • AC Power Cable × 3
  • Smart Remote × 1
  • USB cable × 1
  • Torx Wrench × 1
  • Skate Tool × 1
  • Manual × 1
  • Exway Flex ER Belt × 1
  • Quick Charger × 1
  • AC Power Cable × 3
  • Smart Remote × 1
  • USB cable × 1
  • Torx Wrench × 3
  • Skate Tool × 1
  • Manual × 1

FAQ

1. What is the difference between the Flex ER Hub and the Flex ER Belt models?

The Flex ER has the option of two different drive trains: Belt drive train and Hub drive train. Here are the differences:

  1. The Flex ER Belt torque is more than the Flex ER Hub torque, so it's slightly easier riding the board uphill.
  2. There is a larger variety of wheels that can be installed on the Flex ER Belt compared to the Flex ER Hub.
  3. Riding the Flex ER Hub is quieter than the Flex ER Belt. The FLEX ER Belt makes a bit of noise.

Aside from the drive train, the specs are similar and the drive train is swappable.

2. Is this skateboard waterproof?

The water-resistance of the skateboard is IP55, which is resistant to splashes and dust under normal conditions, but if you ride in a puddle or where the water level is high, or even immerse your skateboard in water, the water is likely to enter the electrical parts and cause damage.
Please do not ride in the rain or any wet ground with water, this will cause a high risk of water damage and may cause the motor bearings to rust and make noise.

Review Videos

We offer Fast & Free Shipping on all products in the contiguous United States and other countries (see brand shipping information below). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight.

NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment. Rest assured that we will do our best to get your package to you ASAP.

Feel free to contact us by phone at +1 (888) 897 0774 or email us at info@electricrideco.com with any questions you may have.

Exway Shipping Info

United States

Free shipping in the contiguous United States. Your order will usually ship within 1-3 business days with FedEx or UPS.

Once your order has been picked up from our warehouse, the estimated shipping time is 1-5 business days depending on your location in the United States.

Europe & UK

Free Shipping from warehouses in Germany and UK. Estimated delivery time is 2-8 business days. There are no customs duties or taxes applicable.

Asia

Free Shippng from China warehouse. Estimated delivery time is 5-12 business days.


Electric Ride Co. Shipping Process

Shipping Process

Order Confirmation

  • As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
  • If your item is on backorder or unavailable, we will reach out to you via e-mail.
  • If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.

Order Shipment

  • If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
  • We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
  • If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at support@electricrideco.com

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will assist.

Freight LTL Shipments

  • Note: Only applies to certain products such as large scooters.
  • When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
  • You need to be at the delivery address during the delivery window to receive and sign for the item. 
  • The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday to Friday. The delivery times can only be scheduled in delivery windows of 8am - 12pm or 12pm - 4pm. Depending on the freight company the delivery window may differ. A fixed delivery time, i.e. 9am, cannot be scheduled. It can only be scheduled in a delivery window time frame. 
  • Please make sure the phone number you entered at checkout is a good number to contact you at.
  • Don't screen your calls until your item has been delivered. 
  • The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
  • Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at Time of Product Delivery
  1. Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing:
  • Carton damage requires visual inspection of contents of the unit. 
  • We recommend immediate inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork, take photos of the damage, and notify us immediately by sending an e-mail with photos to support@electricrideco.com
  • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
  • Contents must be inspected within 48 hours of arrival and actual damage reported to support@electricrideco.com

    Contact Us

    Have a question? Please contact us:

    E-mail: info@electricrideco.com
    Call: +1 (888) 897 0774

    Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.

    Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.

    For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer's return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.

    Exway Return Policy

    You can request our Return & Refund Service if:

    (1) The product has not been opened within seven calendar days after receiving the product, and it is brand new and unused.
    (2) If the product is found to have manufacturing defects within 15 calendar days after receiving the product, you can apply for a return and refund service; it is not within the scope of the return and refund service due to use on the ground or other circumstances that affect secondary sales.
    (3) If the customer's reasons cause the return, Exway will charge a 5% order operation fee and deduct the original order's shipping cost.

    Return & Refund Service will not be provided where: 

    (1) It is requested beyond 15 calendar days of receiving a product.
    (2) A product sent to Exway for Return & Refund Service does not include all original accessories, attachments, packaging, or any item that is not in new or like-new condition, i.e., with cracks, dents, or scratches.
    (3) Legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.
    (4) Any fault or damage of the product is caused by unauthorized use or modification, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
    (5) Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.
    (6) Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
    (7) A product is not delivered to Exway within 15 calendar days after Return & Refund Service confirmation is sent from Exway.
    (8) Other circumstances are stated in this policy.

    Return & Refund Instructions

    If you would like to apply for a return and refund, don't hesitate to contact us within seven calendar days of receiving your product(s).

    1. Contact support@electricrideco.com to apply for a return and refund.

      1) Order Number:

      2) Return Product Name & Quantity:

      3) Return Reason:

      4) Images or Videos of Products and Intact Packaging:

    We will process your return and refund application within two or five working days after receiving your email.

    Refund Time

    Refunds will be processed using the same method used to make the payment. Depending on the bank or credit card issuer, the bank or credit card issuer will complete the refund process in about 7-14 business days.

    Return Shipping

    Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.

    Replacement Instructions

    If you would like to replace or change the product, don't hesitate to contact customer support by emailing support@electricrideco.com.

    Replacement Fee

    Exway shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.

    Or the customer shall be responsible for the two-way replacement freight for any products sent in for replacement when the warranty period has expired.


    Electric Ride Co. Return Terms

    • To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
    • Returns may be requested by sending an email to support@electricrideco.com with your order number.
    • If your return is accepted, we’ll send you instructions on how and where to send your package.
    • Items sent back to us without first requesting a return will not be accepted.
    • We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
    • If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
    • If your order has shipped, you will be responsible for actual return shipping charges.
    • Original shipping charges included in the purchase price of the product are non-refundable.
    • We will refund the product price minus the applicable fees and charges.
    • Refunds will be credited to the same payment method used when the original purchase was made.
    • Please allow 5 business days for the refund to be processed once the item is delivered back to us.

     Additional Information

    • It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
    • If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

    Cancellations

    • All cancelled orders are subject to a 5% cancellation fee.
    • This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
    • If your order has not been shipped yet, this is the only fee you will incur.
    • If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

    Damages

    Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will address the issue.

    Defective Merchandise

    All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the "WARRANTY" tab on the product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product.

    Please note that for returns of defective products, it is the customer's responsibility to repackage the product in the original packaging. Please make sure to keep the original packaging even if it has been damaged as the packaging can be patched up. If the customer has thrown away the original packaging then it is the customer's responsibility to repackage the product at their own cost.

    Some of our suppliers may refuse returns if the original packaging has been thrown away.

    Incorrect Product Specifications and/or Pictures

    Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed pictures, usually due to product improvements over time. Electric Ride Co. is not responsible for original or return shipping fees should the specs or pictures be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

    Exchanges

    We do not offer exchanges. If you’d like a different item you will need to return the initial order and place a new order.

    Contact Us

    Have a question? Please contact us:

    E-mail: info@electricrideco.com
    Call: +1 (888) 897 0774

    We work very hard to ensure that we offer the absolute best prices online. Most of our suppliers have a minimum advertised price policy which dealers have to follow. If you find another online store that offers a lower price than us within 30 days of your purchase date then please let us know. As long as the dealer is not breaking the minimum advertised price policy, we will refund the price difference to your original payment method.

    We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date we will refund the difference as well.

    To request your partial refund simply e-mail us a link to the same product on our website or on our competitors’ website along with your order number within 30 days from the date of your order and we will process the credit accordingly.

    Our Price Match Policy has some limitations:
    • You must purchase the item from our website before requesting our Price Match Policy.
    • Black Friday promotions and promotions such as rebates and "buy one, get one free" offers are not eligible.
    • The item must be in stock on the competitors’ website.
    • The competitor must be an online store, they may not have a retail location.
    • The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).
    • The competitor must be an Authorized Retailer of the product in question.
    • The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.

    If you want to check if we can price match a product before you place your order, please Contact Us.

    The following brands are excluded from the Price Match Policy:

    Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer warranty policies.

    If you have any issues with your product, please call us at +1 (888) 897 0774 or e-mail support@electricrideco.com and we will assist you with filing a warranty claim with the manufacturer.

    Exway Warranty Policy

    Warranty Service

    (1) The warranty starts on the date that the board is received and is valid for 6 months for X1 Pro Hub/Riot, Wave Hub/Riot, X1 Max Riot/Hub, Atlas-2WD/4WD, and 12 months for Flex Riot/Hub. The customer must provide valid proof of purchase for warranty coverage. Replacement parts are available for sale after the warranty period is over.
    (2) Batteries, ESCs, Remote Controls have a 6-month warranty (when the customer buys the parts separately) from the date the package is delivered to the customer.
    (3) Other product accessories do not provide warranty service.

    Warranty Coverage

    The parts listed below enjoy the warranty service time, and other accessories are not covered by the warranty.

    Parts

    Warranty Period

    Deck

    6 Months

    Charger

    6 Months

    Truck

    6 Months

    Remote

    6 Months

    Battery

    6 Months

    ESC

    6 Months

    Motors

    6 Months

    Damage caused by improper use, improper maintenance or improper storage.

    Any damage other than normal wear and tear.

    The water resistance of the skateboard is IP55, which is resistant to splashes and dust under normal conditions, but if you ride in a puddle or where the water level is high, or even immerse your skateboard in water, the water is likely to enter the electrical parts and damage the part.

    Please do not ride in the rain or any wet ground with water, this will cause a high risk of water damage and may cause the motor bearings to rust and make noise.

    Warranty service will be provided for parts such as:

    Deck / Trucks / Motors / ESC/ Remote / Charger/ Battery

    Warranty service will not be provided for parts such as:

    (1) Wheels, Bearings, Bushings, Belts, Grip Tape are considered wearable and tear items and will not be covered.
    (2) Damage caused by improper use, improper maintenance, or improper storage.
    (3) Any damage outside of normal wear and tear.
    (4) Damage caused by unauthorized repairs of the product.
    (5) The water-resistance of the skateboard is IP55, which is resistant to splashes and dust under normal conditions, but if you ride in a puddle or where the water level is high, or even immerse your skateboard in water, the water is likely to enter the electrical parts and damage the part.
    (6) Please do not ride in the rain or any wet ground with water, this will cause a high risk of water damage and may cause the motor bearings to rust and make noise.