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EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike
EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike

EUNORAU MAX-CARGO 48V/11.6Ah 750W Dual Battery Electric Cargo Bike

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  • $1,699.00
  • $1,899.00
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EUNORAU MAX-CARGO

EUNORAU electric bikes make going further, exploring more, and being free possible.

A Rear-Drive Cargo E-Bike At An Unbeatable Price!

Within the e-bike industry, one of the most creative and useful models is our EUNORAU Max Cargo e-bike. This model embraces a long-tail cargo-styled bike, and because it’s a powerful rear-hub bike it can easily hold 2 passengers, go up steep hills, or be loaded up with food deliveries, parcels and much more. It even has an optional second battery for longer journeys.

440 LBS max payload only needs $1699 - an unbeatable price worth your every buck. In addition, the optional basket kit gives extra big storage capacity.

*Note: child seats not included, for reference only.

Dimensions

Review Videos

SPECIFICATIONS
  • Battery: 48V/11.6Ah Samsung（14Ah optional+14/17Ah Second Battery）
  • Range: 80+ miles with dual battery
  • Motor: 48V/750W/1000W ENA hub motor installed in rear wheel
  • Total Payload Capacity: 440 lbs
  • Recommended Rider Heights: 5'2" ~ 6'1"
  • Maximum Speed: 20MPH
  • Charger: US standard 2.0 A smart charger
  • Controller: 48V / 28A
  • Display: CDC6 Display
  • Weight: 72lbs
  • Pedal Assist Intelligent: 0~5 level pedal assist
  • Box Dimensions: (cm) 172 L x 24 W x 76 H

Components

  • Tires: Kenda tires 24 x 2.4 inches
  • Brake lever: TEKTRO Disc Lever with motor cutoff switch
  • Rear Light: Integrated Brake Light
  • Freewheel: Shimano Derailleur 7 speed gear shift system
  • Brake:TEKTRO Front 180MM + Rear 160MM Disc Brakes
  • Throttle: Thumb Throttle
  • Crank: 170mm forged alloy
  • Gearing: Shimano 14-28T
  • Handlebar: Adjustable Stem for Comfort - Matte Black
  • Frame Material: Aluminum Alloy
  • Stem: Quick Release, Folding, 28.5mm Clamp Diameter
  • Pedal: High Quality Folding Nylon Pedals
  • Front Light: LED Light
  • Saddle: Velo Comfortable Saddle
  • Tool: Included
  • Sprocket: 48T chain-wheel crank with cover
  • Rims: 24 inch Black Alloy
  • Baby seats: NOT INCLUDED (Recommend OGK urban Iki baby seat) or (Thule Yepp Maxi)

Customer Reviews

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What Our Customers Say

from 246 reviews
Scott Edwards
CUSTOMER SERVICE IS OVER THE TOP

I was greatly impressed with the customer service of Electric Ride Company. Angelica from ERC always kept me informed on everything involved. I ordered two Engwe E26 e bikes and received both within a week. I give this company a Big 5 star rating! If you need e bikes, order from no one else than Electric Ride Company!

ENGWE E26 48V/16Ah 750W Electric Bike
ENGWE E26 48V/16Ah 750W Electric Bike
Earl Simmons
Love it

I received my new scooter and I love it. First let me say the purchase and shipping experience was top notch. Electric Ride Co had the best price and the shipping was very fast. I would highly recommend them to anyone looking to purchase an electric scooter. I had a small issue initially (turned out to be operator error) and they were quick to respond and assist. Very nice experience especially with the trend for customer no service these days. If you are looking for a great company to purchase from, look no further.

Hiboy KS4 Pro 36V/11.6Ah 500W Electric Scooter
Hiboy KS4 Pro 36V/11.6Ah 500W Electric Scooter
Omri Cohen
Best guys to buy from!!

You can find the same product in other sites but Guy and Angelica made the difference. They came up with Great customer service - efficient and professional. They answered to all of my questions.
Thank you for a great buying experience!!

MotoTec Pro 48V/13Ah 1800W Lithium Electric Dirt Bike
MotoTec Pro 48V/13Ah 1800W Lithium Electric Dirt Bike
C.E.
Bike that puts a smile on my little boy's face!

Couldn't be happier with our MotoTec bike and really happy that I chose to get it from Electric Ride Co. Guy was amazing to work with and was extremely helpful answering questions as well as making sure to keep me updated along the way. Would 100% recommend Electric Ride Co. to anyone!

MotoTec Pro 36V/10Ah 1000W Lithium Electric Dirt Bike
MotoTec Pro 36V/10Ah 1000W Lithium Electric Dirt Bike
Rae Howard
Excellent Ride & Customer Support

I recently bought the the MotoTec 1800W electric trike from this company. The trike is an excellent ride, handles beautifully, and I feel very safe riding it. Well worth the investment. Thank you Guy for all your help and always returning the phone calls to someone with no experience with e-trikes. A nice company to deal with.

MotoTec Electric Trike 60V/20Ah 1800W
MotoTec Electric Trike 60V/20Ah 1800W
Nicholas Neubauer
Grateful

I typically do not write reviews however, this organization provided me and my family above and beyond customer service. Thank you specifically to Angelica for her communication and support. She is amazing! Great company! Furthermore, the product itself, MotoTec E-Bully fully meets expectations and then some. Overall, wonderful experience and product!

MotoTec E-Bully 36V/15Ah 1000W Kids Electric ATV
MotoTec E-Bully 36V/15Ah 1000W Kids Electric ATV
M.H.
Excellent customer service care about customer apparent

Assembly was challenging at my age.will add to review after we have owned bikr for a while,so far very pleased with my purchase & price point of e-bike we chose the Nakto Elegance my wife is 5'1" tall with 22" tires

NAKTO Elegance 36V/10Ah 250W Step-Thru Electric Bike
NAKTO Elegance 36V/10Ah 250W Step-Thru Electric Bike
Alex Ongky
Big fan!

Made a purchase of my first electric skateboard (Exway Wave) through Electric Ride Co and could not be happier. Guy worked with me and was diligent in making sure things worked out to perfection - even taking care of all logistical things, made it super easy to purchase and get the best value. Anyway, big fan of this company and will be sure to go through them again when getting my next board or related accessories to my current board! Highly recommend!

Exway Wave Electric Skateboard
Exway Wave Electric Skateboard
Shaun Vick
Nanrobot D6 2.0 scooter

Purchasing my scooter from Electric Ride Company has been the best online experience I've ever had. I've been speaking with Guy and his customer service skills are top notch. He answers on week days and weekends. Whether it's calls, texts or emails. Can't say enough about Guy and this company. My scooter was received in perfect condition with super fast shipping. I charged it up and took it for a spin and it was super fast with a great range. Such a blast. Definitely a 5 star company.

NANROBOT D6+ 2.0 52V/26Ah 2000W Electric Scooter
NANROBOT D6+ 2.0 52V/26Ah 2000W Electric Scooter
Sarath Khoun
The best customer support I’ve ever experienced

The title says it all. I don’t normally write reviews but I had to in the case of Guy from Electric Ride Co. Guy was phenomenal in helping me. I’ve ordered the Exway Flex Pro with 90mm street wheel but since they didn’t have that in stock Guy upgraded me to the 100mm Hydro wheel free of charge. Guy informed me when my package was shipped, when it arrived in my country, and when it was delivered. Guy also helped with technical support like how to connect to the ExSkate app and finally was able to get me a free remote protector from Exway. Best customer experience ever. I will be shopping with Electric Ride Co. again. Thank you Guy

Exway Flex Pro Electric Skateboard
Exway Flex Pro Electric Skateboard
Adam Šesták
The best electric board

The best communication with the seller!
The Exway Atlas 2WD is a great board! It looks really good and is very high quality. It is very powerful, it can even climb steep hills. I'm buying a second one for my girlfriend right away. I warmly recommend!

Exway Atlas Carbon 2WD Electric Skateboard
Exway Atlas Carbon 2WD Electric Skateboard
James Luu
MotoTec Pro 48V/13Ah 1600W Lithium Electric Dirt Bike

Very satisfied with the product. Guy (store owner) made sure I was up to date with the status order since the product was back ordered. He called and emailed me to reassure that the product was coming. On top of that, no other competitors stores could compete the low price that Electric Ride Co. had to offer. Would highly recommend buying from here! Thank you

MotoTec Pro 48V/13Ah 1800W Lithium Electric Dirt Bike
MotoTec Pro 48V/13Ah 1800W Lithium Electric Dirt Bike
Thanasis Gayros
Exway Atlas Pro 4wd Geardrive

There are simply not enough stars that match the quality of service i received from those guys!First of all, being from Greece was a real struggle to find a trustworthy vendor FOR MONTHS to buy that thing.I stumbled on their page,did a bit of research and decided to give it a go.I wish i found them earlier!They reply super fast and they are there to help you with even the most tiny insignificant thing! (Guy Venter you are the real MVP brother!)

Exway Atlas Pro Electric Skateboard
Exway Atlas Pro Electric Skateboard
Bane Hubble
Amazing product and amazing customer service

I recently purchased the Nanrobot D6 2.0 from Electric ride and I’m so happy with it. First of all the quality is very good. The scooter is well made and fast and smooth!
Guy at Electric ride has been so helpful both with assisting with my order as well as helpful with questions/concerns after my purchase.
I totally recommend purchasing from Electricrideco.com
5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

NANROBOT D6+ 2.0 52V/26Ah 2000W Electric Scooter
NANROBOT D6+ 2.0 52V/26Ah 2000W Electric Scooter
Mikael Göransson
Excellent Service

I bought an Exway Flex Pro and I'm very happy with the service I got from Electric Ride Co. and the board is amazing! There was a delay from Exway but I was updated on all changes from the original plan by Electric Ride Co. and given the option to cancel at all points. Definitely recommend! 🥳

Exway Flex Pro Electric Skateboard
Exway Flex Pro Electric Skateboard
245
 

EUNORAU MAX-CARGO

EUNORAU electric bikes make going further, exploring more, and being free possible.

A Rear-Drive Cargo E-Bike At An Unbeatable Price!

Within the e-bike industry, one of the most creative and useful models is our EUNORAU Max Cargo e-bike. This model embraces a long-tail cargo-styled bike, and because it’s a powerful rear-hub bike it can easily hold 2 passengers, go up steep hills, or be loaded up with food deliveries, parcels and much more. It even has an optional second battery for longer journeys.

440 LBS max payload only needs $1699 - an unbeatable price worth your every buck. In addition, the optional basket kit gives extra big storage capacity.

*Note: child seats not included, for reference only.

Dimensions

Review Videos

   
  • Battery: 48V/11.6Ah Samsung（14Ah optional+14/17Ah Second Battery）
  • Range: 80+ miles with dual battery
  • Motor: 48V/750W/1000W ENA hub motor installed in rear wheel
  • Total Payload Capacity: 440 lbs
  • Recommended Rider Heights: 5'2" ~ 6'1"
  • Maximum Speed: 20MPH
  • Charger: US standard 2.0 A smart charger
  • Controller: 48V / 28A
  • Display: CDC6 Display
  • Weight: 72lbs
  • Pedal Assist Intelligent: 0~5 level pedal assist
  • Box Dimensions: (cm) 172 L x 24 W x 76 H

Components

  • Tires: Kenda tires 24 x 2.4 inches
  • Brake lever: TEKTRO Disc Lever with motor cutoff switch
  • Rear Light: Integrated Brake Light
  • Freewheel: Shimano Derailleur 7 speed gear shift system
  • Brake:TEKTRO Front 180MM + Rear 160MM Disc Brakes
  • Throttle: Thumb Throttle
  • Crank: 170mm forged alloy
  • Gearing: Shimano 14-28T
  • Handlebar: Adjustable Stem for Comfort - Matte Black
  • Frame Material: Aluminum Alloy
  • Stem: Quick Release, Folding, 28.5mm Clamp Diameter
  • Pedal: High Quality Folding Nylon Pedals
  • Front Light: LED Light
  • Saddle: Velo Comfortable Saddle
  • Tool: Included
  • Sprocket: 48T chain-wheel crank with cover
  • Rims: 24 inch Black Alloy
  • Baby seats: NOT INCLUDED (Recommend OGK urban Iki baby seat) or (Thule Yepp Maxi)

We offer Fast & Free Shipping on all products in the contiguous United States and other countries (see brand shipping information below). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight.

NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment. Rest assured that we will do our best to get your package to you ASAP.

Feel free to contact us by phone at +1 (888) 897 0774 or email us at info@electricrideco.com with any questions you may have.

Eunorau Shipping Info

United States

Electric bikes ship to the lower 48 States with Free Shipping by Fedex/UPS from warehouse in Las Vegas. Estimated delivery time is 5-7 business days.

Canada

Electric bikes ship to Canada by UPS for $100 (including duties and taxes) from warehouses in Toronto & Vancouver. Estimated delivery time is 7-15 days and there are no customs duties or taxes involved.

Other Countries

Please Contact Us for information on shipping options and costs for other countries.

Electric Ride Co. Shipping Process

Order Confirmation

  • As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
  • If your item is on backorder or unavailable, we will reach out to you via e-mail.
  • If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.

Order Shipment

  • If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
  • We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
  • If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at support@electricrideco.com

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will assist.

Freight LTL Shipments

  • Note: Only applies to certain products such as large scooters.
  • When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
  • You need to be at the delivery address during the delivery window to receive and sign for the item. 
  • The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday to Friday. The delivery times can only be scheduled in delivery windows of 8am - 12pm or 12pm - 4pm. Depending on the freight company the delivery window may differ. A fixed delivery time, i.e. 9am, cannot be scheduled. It can only be scheduled in a delivery window time frame. 
  • Please make sure the phone number you entered at checkout is a good number to contact you at.
  • Don't screen your calls until your item has been delivered. 
  • The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
  • Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at Time of Product Delivery
  1. Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing:
  • Carton damage requires visual inspection of contents of the unit. 
  • We recommend immediate inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork, take photos of the damage, and notify us immediately by sending an e-mail with photos to support@electricrideco.com
  • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
  • Contents must be inspected within 48 hours of arrival and actual damage reported to support@electricrideco.com

    Contact Us

    Have a question? Please contact us:

    E-mail: info@electricrideco.com
    Call: +1 (888) 897 0774

    Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.

    Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.

    For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer's return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.

    EUNORAU Return Policy

    Cancellation

    We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out. For rejection, we have to refund you after deducting the shipping cost.

    Returns

    We accept returns on products. Customers have the right to apply for return within 7 days after receipt. To be eligible for a return, customers must return the product in 100% new, re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAU’s warehouses located in the US/AU/EU/UK. We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition, we will refuse a refund. If the returned products are in original condition, we will agree to refund the paid amount.

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@electricrideco.com.

    Please contact our Customer Service at support@electricrideco.com to get the return address.

    Electric Ride Co. Return Terms

    • To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
    • Returns may be requested by sending an email to support@electricrideco.com with your order number.
    • If your return is accepted, we’ll send you instructions on how and where to send your package.
    • Items sent back to us without first requesting a return will not be accepted.
    • We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
    • If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
    • If your order has shipped, you will be responsible for actual return shipping charges.
    • Original shipping charges included in the purchase price of the product are non-refundable.
    • We will refund the product price minus the applicable fees and charges.
    • Refunds will be credited to the same payment method used when the original purchase was made.
    • Please allow 5 business days for the refund to be processed once the item is delivered back to us.

     Additional Information

    • It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
    • If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

    Cancellations

    • All cancelled orders are subject to a 5% cancellation fee.
    • This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
    • If your order has not been shipped yet, this is the only fee you will incur.
    • If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

    Damages

    Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will address the issue.

    Defective Merchandise

    All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the "WARRANTY" tab on the product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product.

    Please note that for returns of defective products, it is the customer's responsibility to repackage the product in the original packaging. Please make sure to keep the original packaging even if it has been damaged as the packaging can be patched up. If the customer has thrown away the original packaging then it is the customer's responsibility to repackage the product at their own cost.

    Some of our suppliers may refuse returns if the original packaging has been thrown away.

    Incorrect Product Specifications and/or Pictures

    Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed pictures, usually due to product improvements over time. Electric Ride Co. is not responsible for original or return shipping fees should the specs or pictures be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

    Exchanges

    We do not offer exchanges. If you’d like a different item you will need to return the initial order and place a new order.

    Contact Us

    Have a question? Please contact us:

    E-mail: info@electricrideco.com
    Call: +1 (888) 897 0774

    Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer warranty policies.

    If you have any issues with your product, please call us at +1 (888) 897 0774 or e-mail support@electricrideco.com and we will assist you with filing a warranty claim with the manufacturer.

    EUNORAU Warranty Policy

    Limited One Year Warranty

    • All EUNORAU bikes are covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects (All free Accessories are not covered by warranty service).

    Warranty Period & Target Audience

    • The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the one-year warranty would be started since the initial owner has received it.

    • As for the warranty transfer, the ebike transfer can only enjoy the warranty when the following two conditions are met at the same time:

    • The one-year package hasn't expired since the initial owner has received it.

    • You have the initial owner's name & the initial order number.

    Covered Products

    • EUNORAU will replace any component that is deemed to be defective or damaged (including damage incurred during shipment) without user error. The warranty covers the listed products and follows the terms below:

    Frame

    • EUNORAU ebike frames are covered by a replacement warranty for one year.

    • This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized EUNORAU.

    • EUNORAU reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of EUNORAU.

    • Frame issues that are excluded from this warranty include but are not limited to:

    1. Corrosion

    2. Paint fade, scratches, impact marks

    3. Impact damage

    4. Non-reversible modification (drilling/welding)

    5. Chain guard mount to the frame if applicable

    Batteries

    • EUNORAU batteries are covered by a one-year prorated warranty.

    • During one year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

    • After the first year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new one-year warranty based on the pro-rated purchase date.

    • No cash reimbursement will be made.

    • Batteries can be assessed and found defective directly by EUNORAU only.

    This Limited Warranty does not cover:

    • Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by EUNORAU. Parts not typically covered include but are not limited to:

    1. Brake Pads

    2. Rotors

    3. Spokes

    4. Tires/Tubes

    5. Chains

    6. Chain Rings

    7. Cassettes

    8. Crankset

    • Parts compromised due to corrosion due to the elements (moisture, heat, etc).

    • Damage or deterioration of the surface finish, appearance, or aesthetics of the product.

    • Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.

    • Labor charges for part replacement or changeover.

    • Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.

    • Scratches, dents, and cosmetic damage not caused by EUNORAU.

    • The product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.

    • Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by EUNORAU with the Products.

    • Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.

    • Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

    • In addition, with respect to the battery, this Limited Warranty does not cover defects or damage:

    • Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;

    • Where any of the seals on the battery are broken or show evidence of tampering;

    • Where the Battery has been used in equipment other than the Bike for which it is specified;

    • Parts & Components

    • Original EUNORAU parts & components are covered by a one-year limited warranty (When all the spare parts for the warranty are sent to the customer, the customer needs to bear the freight).

    Claims Process

    1. Warranty Claims

    All claims to this warranty can be submitted to support@elecrtricrideco.com. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us as there may be a simple fix for your problem. Valid warranty claims will be processed through EUNORAU within one year of initial purchase.

    EUNORAU will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.

    1. Shipping Damage Claims

    In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@elecrtricrideco.com and provide us with photo or video proof.

    All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

    NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

    Repair Service

    For offline bicycle store repair services, EUNORAU will only provide free replacement parts. We do not reimburse any labor costs produced in the repair service.

    We work very hard to ensure that we offer the absolute best prices online. Most of our suppliers have a minimum advertised price policy which dealers have to follow. If you find another online store that offers a lower price than us within 30 days of your purchase date then please let us know. As long as the dealer is not breaking the minimum advertised price policy, we will refund the price difference to your original payment method.

    We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 15 days of your purchase date we will refund the difference as well.

    To request your partial refund simply e-mail us a link to the same product on our website or on our competitors’ website along with your order number within 30 days from the date of your order and we will process the credit accordingly.

    Our Price Match Policy has some limitations:
    • You must purchase the item from our website before requesting our Price Match Policy.
    • Black Friday promotions and promotions such as rebates and "buy one, get one free" offers are not eligible.
    • The item must be in stock on the competitors’ website.
    • The competitor must be an online store, they may not have a retail location.
    • The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).
    • The competitor must be an Authorized Retailer of the product in question.
    • The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.

    If you want to check if we can price match a product before you place your order, please Contact Us.

    The following brands are excluded from the Price Match Policy: