Eunorau Shipping Info

United States

Electric bikes ship to the lower 48 States with Free Shipping by Fedex/UPS from warehouse in Las Vegas. Estimated delivery time is 5-7 business days.

Canada

Electric bikes ship to Canada by UPS for $100 (including duties and taxes) from warehouses in Toronto & Vancouver. Estimated delivery time is 7-15 days and there are no customs duties or taxes involved.

Other Countries

Please Contact Us for information on shipping options and costs for other countries.

EUNORAU Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out. For rejection, we have to refund you after deducting the shipping cost.

Returns

We accept returns on products. Customers have the right to apply for return within 7 days after receipt. To be eligible for a return, customers must return the product in 100% new, re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAU’s warehouses located in the US/AU/EU/UK. We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition, we will refuse a refund. If the returned products are in original condition, we will agree to refund the paid amount.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@electricrideco.com.

Please contact our Customer Service at support@electricrideco.com to get the return address.

EUNORAU Warranty Policy

Limited One Year Warranty

• All EUNORAU bikes are covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects (All free Accessories are not covered by warranty service).

Warranty Period & Target Audience

• The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the one-year warranty would be started since the initial owner has received it.

• As for the warranty transfer, the ebike transfer can only enjoy the warranty when the following two conditions are met at the same time:

• The one-year package hasn't expired since the initial owner has received it.

• You have the initial owner's name & the initial order number.

Covered Products

• EUNORAU will replace any component that is deemed to be defective or damaged (including damage incurred during shipment) without user error. The warranty covers the listed products and follows the terms below:

Frame

• EUNORAU ebike frames are covered by a replacement warranty for one year.

• This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized EUNORAU.

• EUNORAU reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of EUNORAU.

• Frame issues that are excluded from this warranty include but are not limited to:

1. Corrosion

2. Paint fade, scratches, impact marks

3. Impact damage

4. Non-reversible modification (drilling/welding)

5. Chain guard mount to the frame if applicable

Batteries

• EUNORAU batteries are covered by a one-year prorated warranty.

• During one year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

• After the first year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new one-year warranty based on the pro-rated purchase date.

• No cash reimbursement will be made.

• Batteries can be assessed and found defective directly by EUNORAU only.

This Limited Warranty does not cover:

• Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by EUNORAU. Parts not typically covered include but are not limited to:

1. Brake Pads

2. Rotors

3. Spokes

4. Tires/Tubes

5. Chains

6. Chain Rings

7. Cassettes

8. Crankset

• Parts compromised due to corrosion due to the elements (moisture, heat, etc).

• Damage or deterioration of the surface finish, appearance, or aesthetics of the product.

• Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.

• Labor charges for part replacement or changeover.

• Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.

• Scratches, dents, and cosmetic damage not caused by EUNORAU.

• The product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.

• Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by EUNORAU with the Products.

• Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.

• Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

• In addition, with respect to the battery, this Limited Warranty does not cover defects or damage:

• Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;

• Where any of the seals on the battery are broken or show evidence of tampering;

• Where the Battery has been used in equipment other than the Bike for which it is specified;

• Parts & Components

• Original EUNORAU parts & components are covered by a one-year limited warranty (When all the spare parts for the warranty are sent to the customer, the customer needs to bear the freight).

Claims Process

1. Warranty Claims

All claims to this warranty can be submitted to support@elecrtricrideco.com. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us as there may be a simple fix for your problem. Valid warranty claims will be processed through EUNORAU within one year of initial purchase.

EUNORAU will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.

2. Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@elecrtricrideco.com and provide us with photo or video proof.

All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

Repair Service

For offline bicycle store repair services, EUNORAU will only provide free replacement parts. We do not reimburse any labor costs produced in the repair service.

We work very hard to ensure that we offer the absolute best prices online. Most of our suppliers have a minimum advertised price policy which dealers have to follow. If you find another online store that offers a lower price than us within 30 days of your purchase date then please let us know. As long as the dealer is not breaking the minimum advertised price policy, we will refund the price difference to your original payment method.

We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 15 days of your purchase date we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website or on our competitors’ website along with your order number within 30 days from the date of your order and we will process the credit accordingly.

Our Price Match Policy has some limitations:

• You must purchase the item from our website before requesting our Price Match Policy.
• Black Friday promotions and promotions such as rebates and "buy one, get one free" offers are not eligible.
• The item must be in stock on the competitors’ website.
• The competitor must be an online store, they may not have a retail location.
• The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).
• The competitor must be an Authorized Retailer of the product in question.
• The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.

If you want to check if we can price match a product before you place your order, please Contact Us.

The following brands are excluded from the Price Match Policy:

• Aostirmotor 
• Citycoco
• Drift Hero
• Droyd
• DWMEIGI
• EMOKO
• Exway
• Hiboy
• Idpoo
• Maxfind
• MotoTec
• NAKTO
• NANROBOT
• Quickwheel
• Shansu
• SoverSky