enSkate Bamboard R2 36V 450W Dual Motor Electric Skateboard

enSkate Shipping Info

1. Free shipping to the contiguous United States.
2. Order processing time: 1-3 business days
3. Tracking numbers: A tracking number will be sent to your email once your order has been shipped.
4. Please double check your receiving address after you place the order. Once your package is sent out, changing the destination address may incur an extra charge.
5. Please make sure your address is valid and there is someone available for collection. Customers will bear the cost of any re-delivery fees.

Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.

Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.

For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer's return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.

ENSKATE RETURN POLICY

Unused products have a 7 day return and refund policy. Requests must be submitted within 7 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in our warehouse for inspection, the refund process will begin.

enSkate will not accept any return request of used e-skateboards or accessories. For any quality issues, please check the enSkate Warranty Policy.

Conditions for a return and refund:

1. Returned skateboard must be in completely new condition.
2. Returns must include all accessories which are completely new.
3. Items must include original packaging which is completely new.
4. For non-quality related warranty claims, the buyer is responsible for shipping costs.
5. For non-quality related warranty claims, enSkate refunds the cost of the product itself.
6. Returns will be rejected if items do not meet the above requirements.

NOTE: enSkate won't accept any return request for orders beyond 7 days of the date the item was delivered.

Process:

1. Buyers must provide sufficient proof of purchase, such as order ID.
2. Buyers should help provide proof of product condition including the packing box, accessories, and the board. It's best to send quality photos and videos.
3. It may be necessary to return an item for quality inspection.
4. Once the request is approved, the refund will be handled within 7 working days.

Please send an email to support@electricrideco.com with the following information:
Name:
Shipping Address:
Phone Number:
Email:
Order Number:
Product:
Return Request Information/Reason:

From there a Customer Care representative will contact you with the return authorization. Customers are responsible for all return shipping fees (including any fees with international shipments). Please make sure to contact our Customer Service team prior to shipping back any items.

All items must be in brand new condition (unused, unridden) to be eligible for a return. If an item is received back to our warehouse and is deemed to be used, we will notify you via email and return the goods back to you.

Please allow up to 7 business days for the refund to be processed once the item is delivered back to us. We will process the refund back to the credit card you supplied to purchase your order.

Exchanges:

We do not offer exchanges. If you’d like a different item (different size/color/model, etc.) you will need to cancel or return the initial order and place a new order.

Electric Ride Co. Return Terms

• To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
• Returns may be requested by sending an email to support@electricrideco.com with your order number.
• If your return is accepted, we’ll send you instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted.
• We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
• If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
• If your order has shipped, you will be responsible for actual return shipping charges.
• Original shipping charges included in the purchase price of the product are non-refundable.
• We will refund the product price minus the applicable fees and charges.
• Refunds will be credited to the same payment method used when the original purchase was made.
• Please allow 5-10 business days for the refund to be processed once the item is delivered back to us.

 Additional Information

• It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
• If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

Cancellations

• All cancelled orders are subject to a 5% cancellation fee.
• This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
• If your order has not been shipped yet, this is the only fee you will incur.
• If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will process an insurance claim on your behalf.

Defective Merchandise

All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the "WARRANTY" tab on the product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product.

Exchanges

We do not offer exchanges. If you’d like a different item (different size / color / model, etc.) you will need to cancel or return the initial order and place a new order.

Contact Us

Have a question? Please contact us:

E-mail: info@electricrideco.com
Call: +1 (888) 897 0774

enSkate Warranty Policy

enSkate offers a 6 month warranty on the skateboard itself and 3 month warranty on parts and accessories (consumables, like the battery, motor, ESC).


DETAILS ANNOUNCEMENT

7 days after the date delivered:

1. Quality issues about the e-skateboard - buyers may be offered a full refund or provided with a new e-board.
2. Quality issues about the parts and accessories - enSkate will provide free skateboard parts and accessories and arrange the shipment within 7 days.

3 months after the date delivered:

1. Quality issues about the e-skateboard - enSkate will assist buyers to repair the skateboard and provide free parts and accessories, such as motors, batteries, remote controller.
2. Quality issues about the parts and accessories - enSkate will provide the relative skateboard parts and accessories for free and arrange the shipment within 7 days.

Over 3 months and within 6 months:

1. Quality issues about the e-skateboard - enSkate will assist buyers to repair the skateboard. If there are parts or accessories (except the battery, motor, ESC) broken and need replacing, enSkate will provide free skateboard parts and accessories and arrange the shipment within 7 days.
2. Quality issues about the parts and accessories (like the battery, motor, ESC) - buyers should buy these and repair the skateboard under the assistance of our technical staff, enSkate will provide a 30% discount.

PROCESS

Buyers must provide sufficient proof of purchase, such as order ID.
It may be necessary to return an item for quality inspection.
Buyers must provide sufficient proof of the quality problems about the skateboard or the accessories.
Once the request is approved, the refund will be handled within 7 working days, and parts and accessories will be shipped within 7days.

The warranty is not eligible for any malfunction caused by misuse, such as doing difficult tricks on e-skateboard, drops, and accidents.
This limited warranty only applies to skateboards purchased directly from enSkate or from an enSkate authorized reseller.