Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.
Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.
For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer's return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.
NANROBOT Return Policy
Product Return
We have a 15-day return policy. This means that when you receive your item, you can request to return it back within 15 days of delivery.
However, you need to inform us first and receive authorisation to ship back the product. We do not accept items sent back to us without a prior request for return.
For products purchased through authorised retailers, please contact the retail store and return them in accordance with their return policy.
Applicable Policies
1.Cancelling an order before and after it has been shipped:
We usually send ordered products to the logistics company within 24 hours of the order. So, if you want to cancel the order after it has been delivered to the logistics company, you need to pay a 10% handling fee. We will then contact the logistics company as soon as possible to cancel the shipment.
If the logistics company cannot cancel the shipment because the items have been shipped, then you will be required to pay the shipping and return costs.
2. All products to be returned must meet the following criteria to be considered for return:
- The product must be 100% new, unused (never ridden or used in any way) and the box must be unopened.
- The product must be returned in its original packaging and all necessary components must remain in the original box.
- All accessories must be intact and included in the return package. This includes the manual, charger, and any other item originally accompanying the box.
Once the above return criteria are met, we will send you the shipping address and instructions on where and how to send the package.
Please note that we will charge a 10% handling fee and you will be responsible for the original and return shipping fees.
Refund Approval
Once we receive the returned package, we will check it and let you know if the product and everything else came back intact. If everything came back intact, we will approve your refund and notify you. Following that, you will automatically receive a refund to your original payment method within 3 business days of the refund approval.
*If there are missing accessories in the scooter package we receive, the corresponding price will be deducted. Please make sure to put the charger, user manual, tool kit, and air pump into the package when returning it.
Please keep in mind that it may take some time for your bank or credit card company to process and issue the chargeback. However, if after 5 business days you are yet to receive the refund, please contact us at support@electricrideco.com.
Damaged Products and Wrong Shipment
Please check your order immediately upon delivery and notify us if the product is defective or damaged or if you received the wrong item. We will assess the situation and try to resolve it.
Note:
If you have questions, whether related or unrelated to the above, please contact us at support@electricrideco.com.
Please do not send unauthorised scooters back to the factory or warehouse addresses. No product will be accepted back without due authorisation from our end.
Electric Ride Co. Return Terms
- To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
- Returns may be requested by sending an email to support@electricrideco.com with your order number.
- If your return is accepted, we’ll send you instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
- We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
- If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
- If your order has shipped, you will be responsible for actual return shipping charges.
- Original shipping charges included in the purchase price of the product are non-refundable.
- We will refund the product price minus the applicable fees and charges.
- Refunds will be credited to the same payment method used when the original purchase was made.
- Please allow 5 business days for the refund to be processed once the item is delivered back to us.
Additional Information
- It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
- If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.
Cancellations
- All cancelled orders are subject to a 5% cancellation fee.
- This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
- If your order has not been shipped yet, this is the only fee you will incur.
- If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will address the issue.
Defective Merchandise
All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the "WARRANTY" tab on the product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product.
Please note that for returns of defective products, it is the customer's responsibility to repackage the product in the original packaging. Please make sure to keep the original packaging even if it has been damaged as the packaging can be patched up. If the customer has thrown away the original packaging then it is the customer's responsibility to repackage the product at their own cost.
Some of our suppliers may refuse returns if the original packaging has been thrown away.
Incorrect Product Specifications and/or Pictures
Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed pictures, usually due to product improvements over time. Electric Ride Co. is not responsible for original or return shipping fees should the specs or pictures be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.
Exchanges
We do not offer exchanges. If you’d like a different item you will need to return the initial order and place a new order.
Contact Us
Have a question? Please contact us:
E-mail: info@electricrideco.com
Call: +1 (888) 897 0774